Claims Advocate - Commercial Insurance

Hylant; Toledo; On-site; PHP 3,071,253 - 4,299,754; Full time

Job summary

Hylant is seeking a Claims Advocate in Toledo, Cebu, Philippines, to provide client-facing claims management and advocacy. You will manage the claims process, negotiate with insurers, and consult on policy coverage. Ideal candidates will have a Bachelor's degree, five years in property and casualty insurance, and excellent communication skills. Join a multi-year award-winning brokerage that values teamwork and client relationships.

Qualifications

• Minimum of five years property and casualty insurance experience, including one year managing claims.
• Ability and willingness to travel by car or airplane for business-related functions.

Responsibilities

• Manage claims process for assigned clients, liaising with adjusters and stakeholders.
• Communicate proactively with clients about claims status.
• Negotiate with insurers to expedite resolution of claims.
• Consult with clients on policy coverage and claims processes.

Skills

Excellent written and verbal communication skills

Negotiation skills

Client advocacy

Claims management

Education

Bachelor's degree

Active Property and Casualty insurance license

Job description

The Opportunity

The Claims Advocate is a client‑facing role providing interpretation of policy language, coverage analysis, advocacy, coverage, and dispute resolution. This position will act as liaison between clients and internal and external stakeholders to advocate for our clients in resolving any issues relating to their loss.

In This Role You Will Execute On

• Proactively manage the claims process for assigned clients/claims, liaising with clients, adjusters, third party administrators, and other external parties as well as Hylant client executives and client services team members to advocate and facilitate claim resolution.
• Actively research and obtain claims information from clients and carriers, monitor claims status and action plans, and proactively communicate with all interested parties.
• Negotiate with insurers and other stakeholders to expedite the resolution of claims.
• Consult with clients and internal stakeholders to understand client coverage needs and intentions; provide knowledge and guidance on claims processes, policy coverage, terms, and conditions. Review and recommend solutions to coverage and loss management issues where appropriate.
• Assist clients in developing special claims servicing instructions ensuring to meet client information, analytics and internal approval process needs.
• Produce and maintain records, reports, presentations, and other documents necessary to record claim details. Consult with clients and internal stakeholders to gauge claims experience and make recommendations to improve the client experience where appropriate.
• Participate in presentations and meetings with current and prospective clients; provide claims expertise to support client retention and new business efforts.
• Perform other duties and special projects as requested.

In This Role You Will Need

• Bachelor's degree plus a minimum of five years property and casualty insurance experience including a minimum of one year experience managing claims OR an equivalent combination of education and experience.
• Active Property and Casualty insurance license.
• Excellent written and verbal communication skills.
• Ability and willingness to travel by car or airplane for meetings, conferences, or other business‑related functions.

Why Hylant?

A multi‑year recipient of Best Places to Work in Insurance, Hylant is a full‑service insurance brokerage with over 20 offices in eight states. Since the founding of our family‑owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E‑Verify.