Claims Associate

Gallagher; Cebu City; On-site; Confidential; Full time

Benefits offered by this job

Tuition assistance

Wellbeing program

Employee stock purchase plan

Volunteering days

Inclusive culture

Job summary

Gallagher is seeking a Claims Associate to join its national claims team. The role focuses on handling new claims in line with policy terms, coordinating with Claims Technical Hubs, and delivering high-quality service to clients, brokers, and insurers.

The ideal candidate has a client-focused mindset, excellent organizational and communication skills, and attention to detail. Insurance experience is preferred and training is provided to support career growth within Gallagher.

Qualifications

• Experience in customer-focused roles, preferably Insurance or Financial Services.
• Strong ability to balance competing priorities with accuracy.
• Clear written and spoken communication across multiple channels.

Responsibilities

• Lodge new claims with insurers using complete and accurate information.
• Upload all claim related documentation into Gallagher’s document management systems.
• Maintain accurate system notes and follow up in line with the claims model.
• Provide timely updates to clients via phone and email.
• Respond to queries from clients, brokers, and insurers, escalating when required.
• Support clients and staff with updates and general claims enquiries.
• Review circumstances and policy wordings to assist with basic claim assessments.
• Progress claims and advocate for outcomes that best support the client.
• Liaise with the Claims Technical Hubs on escalated or complex claims.
• Follow up with underwriters to confirm finalisation and outstanding actions.
• Assist with onboarding and training new team members when required.
• Complete general administrative tasks and undertake other duties as directed.
• Maintain strong relationships with internal and external stakeholders.
• Participate in internal and external training and development opportunities.

Skills

Client service mindset

Organisational skills

Clear communication

Attention to detail

Education

ANZIIF Foundation

Job description

Job Description:

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Join Gallagher - A Global Leader in Insurance, Risk Management and Consulting

Are you ready to take your career to the next level with a company that values innovation, collaboration and professional growth? Gallagher is a global leader in insurance broking, risk management, and consulting, with over 71,000 employees across 130 countries. We combine global reach with local expertise, and our commitment to being a socially responsible and ethical organisation is expressed through our Shared Values, The Gallagher Way.

About The Role

We are seeking a Claims Associate to join our national claims team. You’ll play a pivotal part in managing new claims in accordance with policy terms and departmental service standards. You’ll work closely with our Claims Technical Hubs across Australia to ensure a seamless and high quality claims experience for our clients, brokers, and insurers.

Key Responsibilities

• Lodge new claims with insurers using complete and accurate information
• Upload all claim related documentation into Gallagher’s document management systems
• Maintain accurate system notes and diarise follow ups in line with the claims model
• Provide timely updates to clients via phone and email
• Respond to queries from clients, brokers, and insurers, escalating matters when required
• Support clients, brokers, and account management staff with updates and general claims enquiries
• Review circumstances and policy wordings to assist with basic claim assessments
• Progress claims and advocate for outcomes that best support the client
• Liaise with the Claims Technical Hubs on escalated or complex claims
• Follow up with underwriters to confirm claim finalisation and outstanding actions
• Assist with onboarding and training new team members through the buddy system when required
• Complete general administrative tasks and undertake other duties as directed by the supervising manager
• Maintain strong working relationships with key internal and external stakeholders, including Claims Executives and insurers
• Participate in internal and external training and development opportunities

About You

To succeed in this role, you will have:

• A strong client service mindset, with experience in customer focused roles, ideally within Insurance or Financial Services
• Strong organisational skills with the ability to balance competing priorities
• Clear and confident communication across multiple channels, including phone and written correspondence
• High attention to detail
• Ideally, an ANZIIF Foundation Certificate (or have commenced it) or another relevant local insurance qualification

What’s On Offer

At Gallagher, we believe in empowering our people to thrive both professionally and personally. Here’s what you can look forward to:

• Grow Your Career: Unlock personalised career pathways, access tailored training programs, and benefit from tuition assistance to support your professional growth.
• Prioritise Your Wellbeing: Take advantage of our wellbeing initiatives, including an employee assistance program, additional Lifestyle Leave, and resources to help you stay balanced and healthy.
• Benefits: You’ll have the opportunity to take part in our Employee Stock Purchase Plan and share in the company’s growth.
• Make a Difference: Give back to the community with paid volunteering days to support causes close to your heart.
• Be Part of an Inclusive Culture: Join a workplace that celebrates diversity and inclusion, welcoming people of all backgrounds, faiths, sexual orientations, gender identities, and lifestyle choices.

Important Information

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or an external third-party provider.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.