Chinese Bilingual Player Engagement Agent

Keywords Studios; Pasig; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios is seeking a Chinese bilingual Player Engagement Agent to bridge our clients and the gaming community. You will investigate player inquiries, provide timely responses, and relay feedback to developers.

The role offers a dynamic, remote-friendly environment with growth opportunities and a chance to make a meaningful impact on player experience. You’ll handle inquiries via ticketing, email, or chat, translate when needed, and contribute to knowledge base improvements while

Qualifications

• Mastery in Chinese language proficiency (Mandarin - Traditional), with English at B2 level or higher.

Responsibilities

• Deliver excellent customer support to players through ticketing, email, or chat.

Skills

Chinese proficiency (Mandarin)

English proficiency (B2)

Communication skills

Time management

Proactivity

Tools

CRM tools (Helpshift Zendesk)

MS Office

Google Suite

Discord/Slack knowledge

Job description

Keywords Studios is seeking a Chinese bilingual Player Engagement Agent to bridge our clients and the gaming community. You will investigate player inquiries, provide timely responses, and relay feedback to developers.

The role offers a dynamic, remote-friendly environment with growth opportunities and a chance to make a meaningful impact on player experience. You’ll handle inquiries via ticketing, email, or chat, translate when needed, and contribute to knowledge base improvements while