Chief Operations & Transformation Officer

Sun Life Financial; Taguig; On-site; PHP 5,000,000 - 14,000,000; Full time

Job summary

Sun Life Financial is seeking a Chief Operations Officer to steer investor services, underwriting, servicing and claims operations in Taguig City. You will lead a high-performance team, shape the operations strategy, drive transformation, improve productivity, ensure regulatory compliance, and partner with sales to meet customer needs and business goals, while living the company values.

You will work to align service delivery with the broader Sun Life strategy, manage and optimize end-to-end

Qualifications

• Strong leadership and people-management experience.
• Experience in operations, customer service, and process improvement.
• Ability to set strategic direction and manage cross-functional teams.

Responsibilities

• Provide direction to a service organization aligned with Sun Life's mission and core values.
• Define strategic directions for investor services, underwriting, servicing and claims.
• Lead resource allocation, drive productivity, and monitor performance against standards.

Job description

Sun Life Financial is seeking a Chief Operations Officer to steer investor services, underwriting, servicing and claims operations in Taguig City. You will lead a high-performance team, shape the operations strategy, drive transformation, improve productivity, ensure regulatory compliance, and partner with sales to meet customer needs and business goals, while living the company values.

You will work to align service delivery with the broader Sun Life strategy, manage and optimize end-to-end