Chief Operations Officer

Sun Life Financial; Taguig; On-site; PHP 5,000,000 - 14,000,000; Full time

Job summary

Sun Life Financial is seeking a Chief Operations Officer to steer investor services, underwriting, servicing and claims operations in Taguig City. You will lead a high-performance team, shape the operations strategy, drive transformation, improve productivity, ensure regulatory compliance, and partner with sales to meet customer needs and business goals, while living the company values.

You will work to align service delivery with the broader Sun Life strategy, manage and optimize end-to-end

Qualifications

• Strong leadership and people-management experience.
• Experience in operations, customer service, and process improvement.
• Ability to set strategic direction and manage cross-functional teams.

Responsibilities

• Provide direction to a service organization aligned with Sun Life's mission and core values.
• Define strategic directions for investor services, underwriting, servicing and claims.
• Lead resource allocation, drive productivity, and monitor performance against standards.

Job description

## Chief Operations OfficerApplylocations: Taguig City, National Capital Region (Manila)time type: Full timeposted on: Posted Todayjob requisition id: JR00126268You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:*** Provide direction to a service organization that mirrors the adopted mission and core values of the Company. Partners with the sales function & distribution partner to drive changes and continual improvements in the client servicing strategy / model so as to meet the customer needs and business strategic objectives.* Defines strategic directions for the whole operation of investor services, underwriting, servicing and claims, in support of overall company strategy* Sets stretch targets and drive initiatives throughout the function to continuously improve productivity and customer satisfaction* Directs the whole function, manage and allocate resources as to meet the business objectives and financial measurements* Ensures that operations are continuously upgraded and improved to meet and surpass industry benchmarks* Oversees the Transformation of processes, improving efficiency and productivity , developing standards and benchmarks, and monitoring performance with respect to standards.* Considers and approves transactions with high risk/profitability exposures to the company,* balancing decisions with regulatory and compliance standards and objectives* Motivate and lead a high performance management team. Develops and maintains a sound plan of organization. Establishes policies to insure adequate management development and to provide for capable management* Maintain and nurture stakeholder relationships within the wider Sun Life organization, taking opportunities to coordinate and leverage on mutually beneficial programs and processes**Job Category:**Customer Service / Operations**Posting End Date:**29/09/2026**Shine together**At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.**Make life brighter**We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.**Shape the future**With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.