Customer Service Operations Manager - Lead with Impact

Sun Life Financial; Philippines; On-site; PHP 600,000 - 950,000; Full time

Job summary

Sun Life Financial is seeking a Customer Service Operations Manager in the Philippines to lead a team delivering exceptional client service and meet defined SLAs. The role emphasizes engagement, leadership, and KPI-driven performance in a dynamic insurance environment.

The ideal candidate has 1–5 years of supervisory experience in operations, a business or statistics background, and strong communication and staff development skills.

Qualifications

• College graduate with a degree in a business or statistics course.
• At least 1 to 5 years supervisory or managerial experience in operations preferably in the insurance industry.

Responsibilities

• Able to manage work demands to achieve operational goals.
• Effectively manage change in a fast paced environment.
• Ensure SLA and KPI goals are achieved.
• Able to develop and upskill team members.
• Must be able to keep the team engaged.

Skills

Leadership

Operations management

Communication

Staff development

Customer service

Education

Bachelor's degree in business or statistics

Job description

Sun Life Financial is seeking a Customer Service Operations Manager in the Philippines to lead a team delivering exceptional client service and meet defined SLAs. The role emphasizes engagement, leadership, and KPI-driven performance in a dynamic insurance environment.

The ideal candidate has 1–5 years of supervisory experience in operations, a business or statistics background, and strong communication and staff development skills.