Customer Service & Operations Leader

sunlife; Philippines; On-site; PHP 700,000 - 900,000; Full time

Job summary

Sun Life Philippines is seeking a capable leader to head a customer service/operations team and drive performance across aftersales support. The role focuses on meeting SLA/KPI targets, engaging and developing staff, and delivering excellent client service in a fast-paced environment.

The ideal candidate holds a business or statistics degree and has 1–5 years of supervisory or managerial experience in operations, preferably in insurance.

Qualifications

• College graduate with a degree in a business or statistics course.
• At least 1 to 5 years supervisory or managerial experience in operations, preferably in the insurance industry.

Responsibilities

• Able to manage work demands to achieve operational goals
• Effectively manage change in a fast paced environment
• Ensure SLA and KPI goals are achieved
• Able to develop and upskill team members
• Must be able to keep the team engaged

Skills

Leadership

Operations management

Communication

Staff development

Customer service

Education

Bachelor's degree in business or statistics

Job description

Sun Life Philippines is seeking a capable leader to head a customer service/operations team and drive performance across aftersales support. The role focuses on meeting SLA/KPI targets, engaging and developing staff, and delivering excellent client service in a fast-paced environment.

The ideal candidate holds a business or statistics degree and has 1–5 years of supervisory or managerial experience in operations, preferably in insurance.