Chief Customer Intelligence & Strategic Foresight

Globe Telecom, Inc.; Philippines; On-site; PHP 5,000,000 - 9,000,000; Full time

Job summary

Globe Telecom, Inc. in the Philippines is seeking a Customer Intelligence Head to lead a high-impact internal consulting function for senior leaders and business units.

You will drive prescriptive, data-led strategy by integrating big data and AI to deliver proactive, personalized insights, and you will champion futures thinking focused on customer intelligence. As a strategic leader, you will build a roadmap for advanced analytics, ensure data quality and security, and mentor a team of CI and

Qualifications

• Proven success in leading cross-functional teams to deliver measurable financial impact.
• Experience advising C-suite on high-stakes challenges using customer insights.
• Expert in statistical modeling, segmentation, and quantitative methods.
• Knowledge of AI/ML applications in customer insights.
• Experience in futures thinking and strategic planning.

Responsibilities

• Lead CI team to act as internal consulting for Senior Leaders and BUs.
• Develop futures thinking methodologies for customer behavior and market trends.
• Translate analyses into actionable strategy reports.
• Define roadmap for leveraging big data and AI tools to scale the delivery of proactive, personalized insights.
• Ensure data quality and a single source of truth for customer intelligence.

Skills

Cross-functional leadership

Data analytics

AI/ML

Futures thinking

Education

MBA or related field

Tools

Big data platforms

Forecasting tools

Job description

Globe Telecom, Inc. in the Philippines is seeking a Customer Intelligence Head to lead a high-impact internal consulting function for senior leaders and business units.

You will drive prescriptive, data-led strategy by integrating big data and AI to deliver proactive, personalized insights, and you will champion futures thinking focused on customer intelligence. As a strategic leader, you will build a roadmap for advanced analytics, ensure data quality and security, and mentor a team of CI and