Customer Intelligence Head

Globe Telecom, Inc.; Philippines; On-site; PHP 5,000,000 - 9,000,000; Full time

Job summary

Globe Telecom, Inc. in the Philippines is seeking a Customer Intelligence Head to lead a high-impact internal consulting function for senior leaders and business units.

You will drive prescriptive, data-led strategy by integrating big data and AI to deliver proactive, personalized insights, and you will champion futures thinking focused on customer intelligence. As a strategic leader, you will build a roadmap for advanced analytics, ensure data quality and security, and mentor a team of CI and

Qualifications

• Proven success in leading cross-functional teams to deliver measurable financial impact.
• Experience advising C-suite on high-stakes challenges using customer insights.
• Expert in statistical modeling, segmentation, and quantitative methods.
• Knowledge of AI/ML applications in customer insights.
• Experience in futures thinking and strategic planning.

Responsibilities

• Lead CI team to act as internal consulting for Senior Leaders and BUs.
• Develop futures thinking methodologies for customer behavior and market trends.
• Translate analyses into actionable strategy reports.
• Define roadmap for leveraging big data and AI tools to scale the delivery of proactive, personalized insights.
• Ensure data quality and a single source of truth for customer intelligence.

Skills

Cross-functional leadership

Data analytics

AI/ML

Futures thinking

Education

MBA or related field

Tools

Big data platforms

Forecasting tools

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Customer Intelligence Head is a key strategic leader responsible for elevating the organization's understanding of its customers, competitors, and the future market landscape. This role drives prescriptive, data-led strategy by leading the CI team to integrate big data and AI tools to deliver proactive, personalized insights. The Head champions futures thinking focused on customer intelligence to anticipate disruptive trends. Ultimately, this role is positioned as a high-impact, internal consulting team to Senior Leaders and Business Units, acting as the function's experts to ensure all critical business decisions are grounded in deep, commercially relevant customer evidence.

DUTIES AND RESPONSIBILITIES:

1. Strategic Insight & Consulting
   • Lead the Customer Intelligence team in serving as a high-impact internal consulting function for Senior Leaders and Business Units (BUs). The Head ensures the team acts as the trusted experts on customer, market, and competitive dynamics, providing data-backed solutions for complex, high-stakes business challenges
   • Develop and implement methodologies for futures thinking/ foresight focused on customer behavior, competitive actions, and emerging market trends to inform long-range strategic planning.
   • Oversee the development of clear, narrative-driven intelligence reports and presentations for Senior Leaders, translating complex analysis into actionable strategy.
2. Advance Analytics and Technology
   • Define the roadmap for leveraging big data and AI tools to scale the delivery of proactive, personalized, and predictive customer insights.
   • Establish enterprise-wide standards for customer data quality, integration, and security across all relevant platforms to ensure a "single source of truth" for customer intelligence.
   • Champion the adoption of advanced analytical techniques, including predictive modeling, segmentation, and machine learning-driven research,
3. Team & Stakeholder Leadership
   • Lead, mentor, and develop a high-performing team of customer intelligence and market research leads and experts, cultivating a culture of business acumen, analytical rigor, and impact orientation.
   • Build strong, collaborative relationships with leaders in Technology, Marketing, Product, and Sales to ensure intelligence is seamlessly integrated into business processes and decision-making.
   • Manage the budget for intelligence tools, external research providers, and vendor relationships,

REQUIREMENTS:

1. Work Experience:
   • Proven success in leading cross-functional teams to deliver measurable financial impact.
   • Extensive experience advising C-suite and senior leaders on high-stakes business challenges using customer insights.
   • Strong ability to translate data and analysis into actionable strategies adopted by leadership.
2. Level of Knowledge:
   • Expert in statistical modeling, segmentation, and advanced quantitative methods.
   • Strong grasp of AI/ML applications in customer insights.
   • Deep expertise in futures thinking and strategic planning.
   • Exceptional skill in turning complex data into clear, story-driven insights that shape business direction.
3. Education:
   • Preferably heavy research courses - Social sciences - Sociology, Psychology, Anthropology, Political

Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.