Chat Support/Non Voice | Salary Calibration | Quezon City

ALORICA TELESERVICES, INC.; Quezon City; Presencial; PHP 223 000 - 312 000; Tempo integral

Resumo da oferta

ALORICA TELESERVICES, INC. is seeking a Chat Support/Customer Service Representative to assist customers via chat, email, and voice channels from our Quezon City site. You will provide accurate information and resolve inquiries while upholding service standards.

The ideal candidate has strong written English, solid communication skills, and the ability to multitask across several conversations with speed and care. Training is provided, with opportunities for growth within the team.

Qualificações

• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to multitask and manage multiple chats.
• Excellent written English.
• Fast and accurate typing.
• Customer-service orientation.

Responsabilidades

• Respond to customer inquiries through chat, messaging, email, or voice channels
• Resolve customer concerns
• Deliver accurate information to customers
• Manage multiple conversations efficiently
• Meet quality and productivity standards

Conhecimentos

Communication skills

Problem-solving

Multitasking

Written English

Typing speed

Customer service

Descrição da oferta de emprego

About the role

A Chat Support/Customer Service Representative is responsible for providing excellent customer service by responding to customer inquiries, resolving concerns, and delivering accurate information through chat, messaging, email, or voice channels.

Key responsibilities

• Respond to customer inquiries through chat, messaging, email, or voice channels
• Resolve customer concerns
• Deliver accurate information to customers
• Manage multiple conversations efficiently
• Meet quality and productivity standards

About you

• Strong communication skills
• Problem-solving abilities
• Multitasking capability
• Good written English
• Typing speed and accuracy
• Customer-service skills