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Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

A staffing and consulting agency based in Quezon City is seeking individuals for customer service roles to handle inbound calls regarding account questions and customer requests. This position involves building customer relationships, completing necessary documentation, interpreting bank policies in layman's terms, and ensuring compliance with banking regulations. Candidates must exhibit confidentiality and professionalism while addressing customer inquiries.

Qualifications

• Experience in handling inbound calls and customer inquiries.
• Ability to explain policies and procedures clearly.
• Strong attention to confidentiality and compliance.
• Proven accuracy in processing forms and paperwork.

Responsibilities

• Professionally processes inbound calls concerning account questions and customer requests.
• Actively pursues opportunities to establish and expand customer relationships.
• Completes paperwork to fulfill customer’s requests like stop payments and address changes.
• Interprets bank charges and policies in non-bank terms for customer understanding.
• Maintains compliance with banking regulations.
• Advises management of irregular problems and suggests service improvements.
• Maintains customer confidentiality.

Skills

Customer service

Communication

Problem solving

Documentation

Education

High school diploma or equivalent

Job description

DUTIES AND RESPONSIBILITIES

1. Professionally processes inbound calls concerning account questions, product and service information, bank policy and various customer requests.
2. Actively pursues opportunities to establish new relationships and expand existing customer relationships.
3. Accurately completes necessary paperwork within established guidelines to complete customer’s request for stop payments, research, address changes, account changes, overdraft protection, transfer of funds and other transactions.
4. Efficiently interprets and explains bank charges, policies, procedures, special programs and rates in non-bank terms to ensure customer understanding of information being communicated.
5. Maintains compliance with various banking regulations.
6. Advises management of irregular or recurring problems and suggests improvements to better service the customers.
7. Maintains the customer’s confidentiality.