Chat & Email CSR — No BPO Experience, Beginner-Friendly

Private Advertiser; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO and healthcare benefits

Paid training

Career growth opportunities

Job summary

San Lazaro is hiring Customer Service Representatives for a Non-Voice Account in Manila. This role is ideal for first-time BPO applicants, fresh graduates, and career shifters, with no prior BPO experience required.

As a representative, you will handle chat and email inquiries, provide accurate information, update records, and uphold quality and productivity standards. Onsite work in San Lazaro, Manila, with paid training and health benefits.

Qualifications

• Senior high school graduate or higher is required.
• No prior BPO experience is needed.
• Fresh graduates and career shifters are welcome.
• Strong written English communication skills.
• Basic computer and internet skills are required.
• Willing to work onsite in San Lazaro, Manila.

Responsibilities

• Handle customer concerns through chat, email, and other non-voice channels
• Respond to inquiries and provide accurate information
• Resolve customer concerns professionally and efficiently
• Process requests and update customer information
• Document customer interactions accurately
• Meet quality and productivity standards

Skills

Good written English

Basic computer skills

Willing to work onsite

Chat/email handling

Education

Senior High School Graduate

High School Graduate (old curriculum)

Job description

San Lazaro is hiring Customer Service Representatives for a Non-Voice Account in Manila. This role is ideal for first-time BPO applicants, fresh graduates, and career shifters, with no prior BPO experience required.

As a representative, you will handle chat and email inquiries, provide accurate information, update records, and uphold quality and productivity standards. Onsite work in San Lazaro, Manila, with paid training and health benefits.