Email & Chat Customer Experience Specialist

Helpware Inc.

Cebu City

On-site

PHP 201,000 - 312,000

Full time

14 days+

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Job summary

Helpware Inc. is expanding its Philippines team and seeks a Customer Service Representative specialized in email and chat support. You will engage with customers, guide them through technical solutions, and deliver an outstanding experience across channels.

You’ll apply strong written and spoken English, handle inquiries efficiently, and coordinate with teammates to resolve complex issues. Prior experience in ecommerce support and familiarity with helpdesk tools like Zendesk or Freshdesk are a

Qualifications

Strong in spoken and written English (C1)
Minimum 1 year professional customer service experience or equivalent customer facing role
Experience supporting customers via email and/or chat
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Able to tailor communication to different audiences
Able to self-manage and work independently in a fast-paced, changing environment
Organized and detail-oriented, able to recognize patterns
Thrives on a team where expertise is shared and feedback is welcomed
Solution and satisfaction driven, able to discern when to provide compensation
Plus: Knowledge of Office 360; Zendesk, ServiceDesk or Freshdesk; typing speed of 40 WPM; ecommerce experience