Chart Retrieval Agent

Cotiviti; Philippines; Remote; PHP 240,000 - 420,000; Full time

Job summary

Cotiviti is seeking a Customer Service Associate in the Philippines to coordinate with healthcare provider offices for medical record retrieval. The role requires strong English communication, experience in voice-based customer service, and familiarity with HIPAA regulations.

Ideal candidates will have a Bachelor's degree or two years of college, proficiency in Microsoft Office, and the ability to work independently with remote teams across geographies.

Qualifications

• Minimum 1 year in customer service, voice program.
• Experience in US healthcare preferred.
• Bachelor's degree or two years of college completed or SHS graduate.
• Excellent English verbal and written communication skills.

Responsibilities

• Contact healthcare provider offices to request copies of medical records.
• Coordinate method for record retrieval with provider offices.
• Maintain professional, frequent contact with provider offices during retrieval.
• Provide accurate and timely updates on retrieval status to Cotiviti clients.
• Complete responsibilities outlined in annual Performance Plan and any special projects.

Skills

Customer service

Verbal communication

Written communication

HIPAA knowledge

Typing 30 wpm

Microsoft Office

Remote collaboration

Education

Bachelor's degree or 2+ years college

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Access

Job description

JOB RESPONSIBILITIES

• Contact healthcare provider offices to request copies of medical records
• Identify and coordinate the method for record retrieval with provider offices
• Maintain professional and frequent contact with provider offices throughout the record retrieval
• process
• Provide accurate and timely updates on the record retrieval status to Cotiviti clients
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned

REQUIRED SKILLS & EXPERIENCE

• At least one (1) year of relevant experience as a customer service associate in voice program
• (outbound/ collections or sales) preferably in US healthcare
• Bachelor's degree holder, college undergraduate with at least two years completed, or SHS graduate.
• Excellent English verbal and written communication skills.
• Computer proficiency in Microsoft Office (Word, Excel, Outlook); Access preferred
• Demonstrated understanding of HIPAA regulations preferred
• Typing speed of 30 words per minute (wpm) with 90% accuracy
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads.
• Ability to work well independently and maintain focus on a topic for prolonged periods of time.
• Comfortable in working with team members that are remote and located in the US, India or other geographies.
• Self-motivated and should have a drive to succeed