Chart Retrieval Agent

Cotiviti; Cebu City; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

Cotiviti is seeking a dedicated customer service associate to manage record retrieval for healthcare providers. You will contact offices, coordinate retrieval methods, and maintain ongoing communication with clients across multiple geographies.

The role requires strong English communication, organization, and the ability to work independently in a remote team, with familiarity of HIPAA rules and MS Office tools.

Qualifications

• At least 1 year of experience as a customer service associate in a voice program.
• Outbound/collections or sales experience is preferred in US healthcare.
• Bachelor’s degree holder, college undergrad with 2+ years, or SHS graduate.
• Excellent English verbal and written communication skills.

Responsibilities

• Contact healthcare provider offices to request copies of medical records.
• Identify and coordinate method for record retrieval with provider offices.
• Maintain professional and frequent contact with provider offices throughout the record retrieval.
• Provide accurate and timely updates on retrieval status to Cotiviti clients.
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.

Skills

Customer service

Voice program

English proficiency

Typing speed

Organization

Self-motivation

Remote teamwork

Education

Bachelor's degree

College undergraduate (2 years)

SHS graduate

Tools

Word

Excel

Outlook

Access

Job description

• Contact healthcare provider offices to request copies of medical records
• Identify and coordinate the method for record retrieval with provider offices
• Maintain professional and frequent contact with provider offices throughout the record retrieval
• process
• Provide accurate and timely updates on the record retrieval status to Cotiviti clients
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned

REEQUIRED SKILLS & EXPERIENCE

• At least one (1) year of relevant experience as a customer service associate in voice program
• (outbound/ collections or sales) preferably in US healthcare
• Bachelor’s degree holder, college undergraduate with at least two years completed, or SHS graduate.
• Excellent English verbal and written communication skills.
• Computer proficiency in Microsoft Office (Word, Excel, Outlook); Access preferred
• Demonstrated understanding of HIPAA regulations preferred
• Typing speed of 30 words per minute (wpm) with 90% accuracy
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads.
• Ability to work well independently and maintain focus on a topic for prolonged periods of time.
• Comfortable in working with team members that are remote and located in the US, India or other geographies.
• Self-motivated and should have a drive to succeed