Chargeback Dispute Specialist

BDO Unibank, Inc.; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

BDO Unibank, Inc. is seeking a Chargeback Acquiring Analyst to analyze, process, and monitor chargeback transactions in adherence to brand rules and internal timeframes. Accuracy and thorough documentation are key.

The role involves reviewing disputes, ensuring case completeness before representment, and tracking the final resolution of each chargeback. On-site work in Ortigas is required, with 3+ years of credit card chargeback experience preferred.

Qualifications

• Must be a bachelor's degree holder.
• With at least 3 years of experience in credit card business particularly in chargeback.
• Willing to work on site and be assigned in Ortigas.

Responsibilities

• Reviews, analyzes and resolves incoming chargeback transactions through retrieval and representment processing.
• Monitor dispute cases and ensure compliance with Brands Rules and set policies and procedures to avoid operational loss/lapses.
• Thoroughly review the accuracy of cases and ensure the completeness of documentation prior to processing representment.
• Ensures updating of all chargebacks received on the final resolution of each case.

Skills

Chargebacks

Dispute resolution

Credit card

Education

Bachelor's degree

Job description

BDO Unibank, Inc. is seeking a Chargeback Acquiring Analyst to analyze, process, and monitor chargeback transactions in adherence to brand rules and internal timeframes. Accuracy and thorough documentation are key.

The role involves reviewing disputes, ensuring case completeness before representment, and tracking the final resolution of each chargeback. On-site work in Ortigas is required, with 3+ years of credit card chargeback experience preferred.