Chargeback Operations Leader: Disputes & Recovery

Maya Bank, Inc.

Manila

Sur place

PHP 1 200 000 - 2 000 000

Plein temps

14 jours+

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Résumé du poste

Maya Bank, Inc. is seeking an Operations Chargeback Head to own critical back-office processes for Issuing and Acquiring.

This leadership role focuses on dispute resolution across major card networks, ensuring on-time delivery and high-chargeback recovery while driving efficiency and automation. You will lead a skilled team, optimize processes, and collaborate with product and senior stakeholders to meet tight SLAs and audit requirements.

Qualifications

Bachelor's degree in any 4-year Business course.
At least 5 years of experience in card operations or chargeback operations.
Strong knowledge of credit card chargeback rules across Visa, Mastercard, JCB, Amex.
Excellent written, oral, and presentation skills.
Ability to work efficiently in a dynamic, fast-paced environment with minimal supervision.
Keen eye for detail and strong analytical skills.
Confidence to articulate ideas and represent the team to other departments and senior management.

Responsabilités

Oversee daily operations for Dispute Resolution and Chargebacks across all payment schemes.
Ensure 95% on-time delivery within SLAs and maintain chargeback ratios within thresholds.
Drive Chargeback Recovery performance to at least 95%.
Lead and develop a high-performing team, fostering growth and accountability.
Identify opportunities for cost reduction through process improvements and automation.
Represent the team in operational requirement gatherings for new products and services.
Remediate high audit findings promptly and effectively.
Continuously enhance existing processes, especially repetitive tasks.