Chargeback & Dispute Resolution Specialist

BDO Unibank; Metro Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

BDO Unibank is seeking a Chargeback Issuing Officer to mitigate operational risk by timely and accurate resolution of cardholder disputes, in line with international standards for retrieval and chargeback processing. The role focuses on second-level dispute resolution, monitoring cases, and ensuring compliance with brand rules, with on-site work at Ortigas.

The ideal candidate has a four- or five-year business-related degree and at least 3 years of chargeback experience in a banking environment,

Qualifications

• Graduate of a four- or five-year course, preferably business-related.
• At least 3 years of chargeback experience in credit card business or banking.
• Willing to be assigned and work on-site in Ortigas.

Responsibilities

• Review, analyze and resolve second-level disputes and chargebacks.
• Monitor and resolve cases in accordance with disputes guidelines and standards.
• Ensure compliance with brand rules and policies to avoid operational losses.
• Monitor and process cases filing.
• Provide timely status of AR and AP GL schedules and resolve float items on time.

Education

Four- or five-year degree in business-related field

Job description

BDO Unibank is seeking a Chargeback Issuing Officer to mitigate operational risk by timely and accurate resolution of cardholder disputes, in line with international standards for retrieval and chargeback processing. The role focuses on second-level dispute resolution, monitoring cases, and ensuring compliance with brand rules, with on-site work at Ortigas.

The ideal candidate has a four- or five-year business-related degree and at least 3 years of chargeback experience in a banking environment,