Chargeback & Acquiring Analyst: Dispute Resolution

BDO Unibank; Metro Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

BDO Unibank is seeking a Chargeback Acquiring Analyst in Ortigas to analyze and process chargeback transactions with strict adherence to Brands Rules.

You'll monitor disputes, ensure timely representment, and verify documentation for accuracy to prevent losses, while coordinating with teams on-site in Ortigas, Philippines. Candidates should have a bachelor's degree and at least three years of chargeback experience in the credit card business, and be prepared to work on site in Ortigas.

Qualifications

• Bachelor's degree required.
• Minimum 3 years in credit card chargeback.
• Willing to work on site in Ortigas.

Responsibilities

• Reviews, analyzes and resolves incoming chargeback transactions through retrieval and representment processing
• Monitor dispute cases and ensure compliance with Brands Rules and set policies and procedures to avoid operational loss/lapses
• Thoroughly review the accuracy of cases and ensure the completeness of documentation prior to processing representment
• Ensures updating of all chargebacks received on the final resolution of each case

Skills

Chargeback analysis

Dispute monitoring

Documentation accuracy

Education

Bachelor's degree

Job description

BDO Unibank is seeking a Chargeback Acquiring Analyst in Ortigas to analyze and process chargeback transactions with strict adherence to Brands Rules.

You'll monitor disputes, ensure timely representment, and verify documentation for accuracy to prevent losses, while coordinating with teams on-site in Ortigas, Philippines. Candidates should have a bachelor's degree and at least three years of chargeback experience in the credit card business, and be prepared to work on site in Ortigas.