Channel Partner Success Specialist (Cybersecurity)

Sutherland; Taguig; On-site; PHP 500,000 - 900,000; Full time

Job summary

Sutherland in the Philippines is seeking a Channel Partner Success Specialist to act as a trusted advisor to channel partners, driving engagement and growth across a cybersecurity-focused partner ecosystem.

The role involves enabling partners, coordinating training, and collaborating with cross-functional teams to optimize customer experiences and performance.

Qualifications

• 2–3 years of experience in customer support, account management, or a related B2B role.
• Proven ability to build and maintain relationships with partners and stakeholders.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Act as the primary contact for channel partners, resolving inquiries and issues.
• Build and maintain productive partner relationships to drive engagement.
• Conduct partner audits to identify gaps and suggest improvements.
• Monitor partner performance metrics and provide actionable feedback.
• Collaborate with internal teams to address partner needs and expectations.
• Coordinate and support partner training and enablement programs.
• Assist in executing channel marketing campaigns and events.
• Develop and maintain partner resources and documentation.
• Maintain accurate partner activity records in CRM systems.
• Support process improvements to enhance partner experience.

Skills

Relationship building

Communication

Stakeholder management

Analytical thinking

Tools

CRM platforms

Microsoft Office

Job description

Are you passionate about building strong business relationships and driving partner success in the fast-growing cybersecurity industry? We're looking for a Channel Partner Success Specialist who will serve as a trusted advisor to our channel partners, helping them maximize performance, enhance capabilities, and deliver exceptional customer experiences.

In this role, you'll collaborate with cross-functional teams, support partner enablement initiatives, drive operational excellence, and contribute to the growth of a dynamic partner ecosystem.

Key Responsibilities

• Act as the primary point of contact for channel partners, ensuring timely resolution of inquiries, concerns, and operational issues.
• Build and maintain strong, productive relationships with partners to drive engagement and long-term success.
• Conduct regular partner audits and assessments to identify capability gaps and recommend improvement opportunities.
• Monitor partner performance metrics and provide actionable feedback to support continuous growth and development.
• Partner closely with internal stakeholders across operations, training, marketing, and product teams to ensure partner needs are effectively addressed.
• Coordinate and support partner training and enablement programs that strengthen product knowledge and operational effectiveness.
• Assist in the execution of channel marketing initiatives, including webinars, events, trade shows, and digital campaigns.
• Develop and maintain partner resources, documentation, and enablement materials to support ongoing success.
• Maintain accurate records of partner interactions, activities, and performance updates within CRM systems.
• Contribute to process improvement initiatives that enhance the partner experience and operational efficiency.

Qualifications

• 2-3 years of experience in customer support, account management, partner support, channel operations, or a related B2B environment.
• Strong relationship-building, communication, and stakeholder management skills.
• Experience using CRM platforms and Microsoft Office applications.
• Strong analytical and problem-solving capabilities with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Interest in or exposure to the cybersecurity industry is highly preferred.

Preferred Qualifications

• Experience in channel support, partner enablement, partner success, or channel operations.
• Knowledge of cybersecurity products, services, or industry trends.
• Project coordination or project management experience.
• Experience supporting partner training, certification, or onboarding programs.

Why Join Us?

• Be part of a global organization supporting leading cybersecurity solutions.
• Work with industry partners and contribute to their success and growth.
• Gain exposure to channel management, partner enablement, and cybersecurity operations.
• Collaborate with high-performing teams in a dynamic and innovative environment.