Channel Support Specialist

Sutherland; Taguig; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Sutherland in Taguig, Metro Manila, Philippines, is seeking a channel partner support specialist to act as the primary contact for distributors and resellers in a hybrid work setup. You will resolve inquiries, conduct audits, and drive improvements with cross-functional teams.

Strong CRM and office skills are essential, plus knowledge of cybersecurity trends. Ideal candidates have 2–3 years in B2B support, excellent communication, and the ability to coordinate training and marketing activities.

Qualifications

• 2 to 3 years' experience in a support or customer service role, in a B2B environment.
• Experience partnering with Distributors/Resellers within the Tech or IT Industry (hardware or software).
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Knowledge of industry trends in cybersecurity.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.
• Conduct regular audits to identify competency gaps and propose improvements.
• Monitor channel partner performance and provide feedback to drive continuous improvement.
• Collaborate with internal teams to ensure partners have the resources they need.
• Collaborate with internal teams to identify training programs to enhance partner capabilities.
• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.
• Maintain detailed records of partner interactions and support activities.
• Assist in the creation and maintenance of partner enablement materials.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Cybersecurity knowledge

Verbal and written communication

Education

Bachelor's degree (preferred)

Tools

CRM software

Microsoft Office

Job description

• Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.
• Conduct regular audits to identify competency gaps and propose improvements.
• Monitor channel partner performance and provide feedback to drive continuous improvement.
• Collaborate with internal teams to ensure partners have the resources they need.
• Collaborate with internal teams to identify training programs to enhance partner capabilities.
• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.
• Maintain detailed records of partner interactions and support activities.
• Assist in the creation and maintenance of partner enablement materials.

What we are looking for

• 2 to 3 years' experience in a support or customer service role, in a B2B environment.
• Experience in partnering with Distributors/Resellers within the Tech or IT Industry (hardware or software)
• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Knowledge of industry trends in cybersecurity
• Excellent verbal and written communication skills

It would be great if you have

• At least 1-year BPO experience
• Experience in partner enablement or channel support.
• Cybersecurity Background is a plus

Work Setup:

• Hybrid Setup: Work at Home on every Monday & Friday, Onsite at BGC: every Tuesday, Thursday, Wednesday
• Training: Onsite for 5 months
• Target Start Date: ASAP

What's in it for you

• Be part of one of the largest, independent process transformation companies in the world and serve marquee clients in major industry verticals