Channel Operations & Support Specialist

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Channel Support Officer to assist the Digital Channel team in delivering services to clients and resolving requests within the required turnaround time.

The role covers transaction processing, administration, reporting, and process improvements, while coaching team members and ensuring adherence to banking policies. A bachelor's degree and 1–2 years in branch ops or contact center are preferred.

Qualifications

• Bachelor's degree in Accounting, Business Management, Banking & Finance, Mathematics or Statistics.
• 1-2 years background in branch operations/support and contact center experience.
• Knowledge on the services and products of the business unit supported.
• Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
• Knowledge in bank accounting, and bank policies & procedures.

Responsibilities

• Transaction Processing: Ensure that all clients’ requests/ complaints are processed daily and within the standard turn-around-time to achieve prescribed sigma/efficiency level.
• Administration and Reporting: Prepares daily/weekly transaction volume and other reports deemed necessary for proper monitoring.
• Process Improvement: Leads the team to improve the processes and achieve operational efficiency.
• Coaching & People Management: Provides guidance and support to direct reports to deliver job requirements; provides training and development opportunities.
• Support: Authorizes account/client’s maintenance requests to support auxiliary services; acts as back-up to other officers.

Skills

Communication skills

Interpersonal skills

Collaboration with stakeholders

Banking knowledge

Education

Bachelor's degree in Accounting, Business Management, Banking & Finance, Mathematics, Statistics

Job description

Bank of the Philippine Islands (BPI) is seeking a Channel Support Officer to assist the Digital Channel team in delivering services to clients and resolving requests within the required turnaround time.

The role covers transaction processing, administration, reporting, and process improvements, while coaching team members and ensuring adherence to banking policies. A bachelor's degree and 1–2 years in branch ops or contact center are preferred.