Banking Operations Enablement Specialist

Metrobank; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Metrobank in the Philippines is seeking an Enablement and Support Officer within the Digital Banking Division to support procurement, budgeting, asset management, and document processing. The role serves as backup for urgent team functions, drives process improvement, and ensures regulatory and internal policy compliance, contributing to the division's efficiency and operational excellence.

Candidates should have a degree and experience in business support; join a collaborative team focused on

Qualifications

• Bachelors degree in Business Administration, Operations, Finance, or a related field.
• Minimum of 2 years of experience in business support, operations, or administrative functions.
• Familiarity with procurement, budgeting, and asset accountability processes.
• Basic understanding of operational compliance in financial or regulated environments.

Responsibilities

• Oversee and coordinate daily business operations.
• Assist in budget preparation and expense management activities.
• Manage procurement process and coordinate resource allocation, covering from requisition and budget drawdown to asset management.
• Maintain accountability records for divisional assets.
• Prepare and track document transmittal requests.
• Perform partnership assessments and assist in vendor/partner accreditation processes.
• Ensure all operations adhere to health and safety regulations.
• Provide backup for key Business Systems functions related to people support and governance during scheduled or emergency absences.
• Assist with tasks such as training request monitoring and documentation support.
• Design, review, and improve business operations policies, processes, templates, and tools.
• Identify operational inefficiencies, process gaps and propose practical enhancements in line with best practices.
• Learn and apply the divisions core design and delivery principles in support activities.
• Conduct or support training sessions for Division team members on operational processes.
• Promote awareness and adherence to business systems protocols and values.
• Embod the Banks mission and vision and represent the Platform 11 identity in interactions.
• Collaborate with internal partners to meet regulatory and bank policy requirements related to procurement, partner accreditation, budget, risk, and audit.
• Monitor and facilitate compliance across assigned processes.
• Escalate risks or issues related to compliance in a timely and proactive manner.
• Perform other operational and support tasks as may be assigned to contribute to the goals of the Business Systems Department and the Digital Banking Division.

Education

Bachelors degree in Business Administration, Operations, Finance, or a related field

Job description

Metrobank in the Philippines is seeking an Enablement and Support Officer within the Digital Banking Division to support procurement, budgeting, asset management, and document processing. The role serves as backup for urgent team functions, drives process improvement, and ensures regulatory and internal policy compliance, contributing to the division's efficiency and operational excellence.

Candidates should have a degree and experience in business support; join a collaborative team focused on