Customer Experience Banker

Bank of the Philippine Islands; Ilocos Region; On-site; PHP 201,000 - 312,000; Full time

Job summary

Bank of the Philippine Islands is seeking a Customer Service Associate to handle routine branch transactions with accuracy and courtesy. The role emphasizes efficient cash handling, check verification, and cross-selling to meet client needs.

The successful candidate will demonstrate strong communication, adaptability, and a collaborative approach while serving customers in the local area and supporting branch operations.

Qualifications

• Bachelor's Degree in any field, preferably business-related.
• No work experience required but experience in customer service is an advantage.
• Good communication and interpersonal skills.
• High initiative and innovation.
• Must reside within the area.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions.
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents.
• Reviewing all check transactions and verifying authenticity of all notes received.
• Cross-selling to existing clients of the branch.
• Referring transacting clients who have queries or are interested in other bank products.
• Continuously providing a WOW Customer Experience to all transacting clients.
• Performing other functions that may be assigned from time to time.

Skills

Communication skills

Interpersonal skills

Initiative

Area resident

Customer service

Education

Bachelor's Degree in any field

Job description

Bank of the Philippine Islands is seeking a Customer Service Associate to handle routine branch transactions with accuracy and courtesy. The role emphasizes efficient cash handling, check verification, and cross-selling to meet client needs.

The successful candidate will demonstrate strong communication, adaptability, and a collaborative approach while serving customers in the local area and supporting branch operations.