Change Manager: Lead System Transitions (Hybrid)

MicroSourcing; Manila; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare from day one

Group life insurance

Paid time-off with cash conversion

Performance bonuses

Job summary

MicroSourcing is seeking a Change Manager in Metro Manila for a hybrid, dayshift role. You will partner with the Project Manager to lead the people side of change during transitions between applications, ensuring adoption, user performance, and business outcomes are achieved.

You will analyze impacts across people, processes, and technology, identify stakeholders, and develop engagement and training plans. Join a team that values collaboration and growth.

Qualifications

• Tertiary qualifications in management or business.
• Experience in outsourcing/BPO preferred.
• Project management qualifications highly regarded.
• Direct client interaction or client-facing projects experience.
• High level of stakeholder coordination and management experience.
• Previous experience in a similar role is critical.

Responsibilities

• Assess impacts of system transitions across people, processes, and technology.
• Identify stakeholders and develop engagement strategies tailored to their roles and influence; collaborate with project leadership.
• Develop detailed change management plans with timelines, deliverables, and success metrics; outline communication plan and training needs.
• Design, develop, and deliver clear, consistent communications to impacted stakeholders via emails, presentations, meetings, and intranet updates.
• Assess training needs for impacted groups and deliver training programs to equip users with needed skills.
• Anticipate and address resistance, identify pain points, and support leaders and change champions.
• Continuously track adoption progress, user performance, and business impact; measure key success indicators.

Skills

Stakeholder coordination

Change management

Client interaction

Education

Relevant tertiary qualifications in management or business

Job description

Discover your 100% YOU with MicroSourcing!



Position: Change Manager

Location: Metro Manila

Work setup & shift: Hybrid | Dayshift



Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Change Manager, you will partner closely with the Project Manager to lead the people's side of change during the transition from one application to another. You will ensure that stakeholders are informed, equipped, and supported throughout the process, and that adoption, user performance, and business outcomes are progressively measured and achieved.

Key Responsibilities And Accountabilities

• Impact Assessment: Analyse the impacts of the system transition across people, processes, and technology. Identify who and what will be affected, determine change readiness, and assess potential risks or barriers to adoption.
• Stakeholder Management: Identify stakeholders impacted by the application transition and develop engagement strategies tailored to their roles and influence. Collaborate with project leadership to ensure alignment and maintain stakeholder confidence throughout the change lifecycle.
• Change Planning and Implementation: Develop detailed change management plans with clear timelines, deliverables, and success metrics. This includes outlining the change implementation strategy, communication plan, training needs, and resistance management tactics.
• Communications: Design, develop, and deliver clear, consistent, and timely communication to impacted stakeholders to ensure the changes are well understood and adopted. This could involve various methods like emails, presentations, meetings, and intranet updates.
• Training: Assess training needs for impacted groups. Develop and deliver training programs to equip users with the knowledge and skills needed to adapt to the changes.
• Resistance Management: Anticipate and address resistance by identifying pain points early and implementing proactive interventions. Support leaders and change champions in reinforcing desired behaviors and promoting a positive transition experience.
• Monitoring and Evaluation: Continuously track adoption progress, user performance, and business impact. Measure and report key change success indicators—such as adoption rate, user proficiency, and achievement of intended outcomes—and adjust strategies as needed to ensure sustainable change.
  
  

Qualifications

• Relevant tertiary qualifications in management or business discipline highly regarded
• Experience working in outsourcing or a BPO environment preferred
• Project Management qualifications will be highly regarded
• Experience working directly with clients or client facing projects
• High level of experience with stakeholder coordination and management
• Previous experience in a similar role critical
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply