Change Manager

BDO Unibank; Makati; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

BDO Unibank, Inc. is seeking a Change Manager to govern the IT Change Management process across applications, infrastructure and services, ensuring controlled changes with minimal disruption to business operations.

You will lead CAB facilitation, coordinate risk assessments, track metrics, and drive continuous improvements while ensuring compliance with bank policies and audit requirements. Onsite role in Makati.

Qualifications

• Bachelor's degree in IT/CS/Engineering/BA/MIS or related disciplines.
• 7–10 years of IT, ITSM, operations, PM, or governance experience.
• At least 5 years hands-on Change/Release/Service management experience.
• Experience facilitating CAB, governance reviews, and change approvals.
• Banking/financial services experience is a plus, onsite in Makati.

Responsibilities

• Oversee end-to-end lifecycle of Change Requests.
• Review, assess, prioritize, approve, reject, or elevate changes by risk and urgency.
• Coordinate CAB and governance meetings; ensure readiness and approvals.
• Maintain change calendar and monitor implementation adherence to plans.
• Track performance metrics, conduct post-deployment reviews, and drive improvements.

Skills

Leadership

Stakeholder management

CAB facilitation

Governance

Education

Bachelor's degree in IT/CS/Engineering/BA/MIS

Job description

Job Description:

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Change Manager is responsible for the governance, administration, execution, and continuous improvement of the IT Change Management process, ensuring that changes to applications, infrastructure, systems, and services are implemented in a controlled manner with minimal disruption to business operations. The role is accountable for evaluating, coordinating, and governing the lifecycle of changes from request submission through implementation and closure.

The Change Manager facilitates Change Advisory Board (CAB) discussions, and stakeholder engagements to ensure that all planned changes are properly assessed, approved, communicated, documented, tested, and implemented in accordance with established policies, standards, and service assurance practices.

Key Responsibilities

Manage and Govern the Change Management Process

• Oversee the end-to-end lifecycle of Change Requests.
• Review, assess, prioritize, approve, reject, or elevate changes based on risk, impact, urgency, and business requirements.

Facilitate Change Reviews and Approvals

• Coordinate and facilitate Change Advisory Board (CAB) and related governance meetings.
• Ensure changes meet approval and readiness requirements prior to implementation.

Coordinate Change Scheduling and Implementation

• Maintain the enterprise change calendar and oversee change scheduling activities.
• Monitor implementations to ensure adherence to approved plans and successful execution.

Monitor, Report, and Improve Process Performance

• Track change performance metrics, implementation outcomes, and compliance levels.
• Conduct post-deployment reviews and drive continuous process improvement initiatives.
• Prepare periodic management reports and dashboards.

Maintain Change Management Documentation

• Ensure policies, procedures, templates, records, and knowledge documents are current, accurate, and compliant with audit requirements.

Other Responsibilities

• Provide guidance and support to stakeholders on Change Management processes and requirements.
• Assist in Change Management training, awareness, and process improvement initiatives.
• Support ITSM tool enhancements, automation, and governance activities.
• Participate in audit, compliance, and risk management activities as required.
• Perform other job-related duties assigned by management.

Qualifications

• Bachelors Degree in Information Technology, Computer Science, Engineering, Business Administration, Management Information Systems, or related disciplines.
• At least 7–10 years of relevant experience in Information Technology, IT Service Management, Operations, Project Management, or Governance functions.
• At least 5 years of hands-on experience in Change Management, Release Management, Service Management, Technology Operations, or related areas.
• Experience facilitating CAB, governance reviews, and change approval processes.
• Experience in banking, financial services, or highly regulated industries is an advantage.
• Must be willing to work onsite and be assigned in Makati.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.