Change Management Specialist — Adoption & Communication

NCS Group; Taguig; On-site; PHP 446,000 - 714,000; Full time

Job summary

NCS Group is seeking a Change Management Specialist in Taguig, Philippines. This role focuses on guiding organizational change through structured processes, stakeholder engagement, and KPI-aligned activities during builds and rollouts.

The ideal candidate collaborates with project teams, conducts impactAnalysis, designs communications and training, and supports adoption strategies to minimize resistance and maximize successful change outcomes.

Qualifications

• Experience with change management principles, methodologies, and tools including risk and resistance analysis and management.
• Familiarity with CM KPIs and data analysis.
• Knowledge of project management approaches, tools, and phases of the project lifecycle.
• Strong communication skills, both written and verbal; active listening.
• Ability to build and maintain stakeholder relationships and manage expectations.

Responsibilities

• Assist and contribute to change management activities within a structured process framework to facilitate adoption of changes introduced by builds or rollouts.
• Provide support to stakeholders to ensure full adoption of changes resulting from builds and rollouts.
• Conduct impact analyses, assess people readiness, and identify and manage stakeholders throughout the change process.
• Contribute to the Change Management Plan, including communication, training, and engagement activities.
• Assist in designing and drafting communication materials for disseminating project updates to various stakeholders.
• Provide input and support for designing and delivering training programs.
• Help identify and manage anticipated resistance to change.
• Collaborate with change partners for communication and training activities.
• Work with the Project Manager to integrate change management activities into the overall project plan.
• Report progress to Governance Officer and collect progress, risk, and issue information from stakeholders.
• Mobilize the change network, promote collaboration, and ensure active participation in change initiatives.
• Define and monitor Change Management KPIs aligned with Business KPIs for the project.
• Other related activities as assigned.

Skills

Change management

Stakeholder management

Communication skills

Project management

Risk analysis

Agile familiarity

Analytical thinking

Decision making

Team collaboration

Job description

NCS Group is seeking a Change Management Specialist in Taguig, Philippines. This role focuses on guiding organizational change through structured processes, stakeholder engagement, and KPI-aligned activities during builds and rollouts.

The ideal candidate collaborates with project teams, conducts impactAnalysis, designs communications and training, and supports adoption strategies to minimize resistance and maximize successful change outcomes.