Change Management Lead (Vice President)

JPMorgan Chase & Co.; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks an Operations Automation Lead to own, conceptualize, and deliver intelligent automation across the Custody Change team.

You will mentor teammates, collaborate with stakeholders, design and deliver training on workflow automation, and drive process improvements to enhance operational efficiency. The role focuses on platform change, requirements gathering from Operations, and building intelligent automation solutions with low-code tools while maintaining

Qualifications

• 7+ years delivering project management, intelligent automation, and business analysis or equivalent.
• Excellent project management skills across initiation, control, governance and multiple parallel commitments.
• Solid understanding of software development principles.
• Advanced skills in Python and API configuration.
• Hands-on experience with Alteryx, Tableau, and UiPath and ability to conceptualize design framework.
• Decision making to overcome obstacles; strong individual contributor and team player.
• Analytical, problem solving, time management; proficient with MS Office.
• Ability to gather and analyze complex data to inform decisions.
• Strong ability to communicate with senior stakeholders.

Responsibilities

• Drive and manage projects of various sizes from long-term strategies to short-term deliveries.
• Provide governance and program structure; update executives as needed.
• Analyze and define solutions against strategic objectives and requirements.
• Lead end-to-end process automation engagements including requirements, architecture, development, testing and deployment.
• Identify and manage the automation strategy with stakeholders; work with tech for infrastructure.
• Coach and mentor team members on automation tools and curricula for workflow automation.
• Manage delivery of OKRs, KPIs and metrics with stakeholders to define benefits.
• Collaborate with technology to build the required low-code automation infrastructure.

Skills

Project management

Intelligent automation

Python

APIs

Alteryx

Tableau

UiPath

Stakeholder engagement

Team leadership

Change management

Education

MBA or master's degree

Tools

Alteryx

Tableau

UiPath

Job description

Shape the future of operational efficiencies and your career when you spearhead our intelligent automation initiatives to design the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, design, and deliver training on workflow automation, and streamline and revolutionize the firm’s processes.

As an Operations Automation Lead within Custody Change team, you are responsible for owning, conceptualizing, driving, and managing delivery across change management responsibilities in the team. This role will have a special focus multiple avenues like platform change within Custody including analysis of current and future states, Operations engagement, ability to conceptualize intelligent automation and business analysis for gathering requirements from the Operational Function, identify and implement process improvements and solutions for operations efficiencies.

You gather information, execute, and implement automation and the digitization strategy to deliver the outcomes of automation to support the Operations function. Role will interact with a wide range of organizations outside Operations so effective communication and broad knowledge of the Custody industry is critical to an individual’s success. Successful candidates will be expected to be change leads who can manage multiple tasks across multiple projects and be able to leverage and apply their experience effectively.

Job responsibilities:

Work will consist of projects of various sizes from large multi-year strategic efforts to short duration tactical deliveries.

• Drive and support strategic operational and business strategy including thought leadership across operations teams
• Create and maintain necessary project documentation including business cases, project plans, presentations, issue reports and other necessary documentation, tracking progress as needed
• Provide governance and program structure, including regular updates at all levels up to and including business executives
• Analyze and define solutions against strategic objectives, requirements, and work prioritization
• Leads all aspects of process automation engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement, while adhering to the firm’s standards, controls, and intelligence automation solutions governance
• Identifies, designs, and manages the operational automation strategy in partnership with key stakeholders and works with technology to create the required infrastructure to support the capability of intelligence automation
• Coaches and mentors less experienced team members on the automation tools and potentially creates and delivers training courses and the curriculum around workflow automation
• Manages and ensures the delivery of Objectives and Key Results (OKR), Key Performance Indicators (KPIs) and/or metrics with key stakeholders to define benefit from the operational automation / transformation
• Works with technology to create the required infrastructure to support the capability of low-code automation

Required qualifications, capabilities, and skills:

• 7+ years delivering Project management, intelligent automation, and business analysis (or equivalent)
• Excellent project management skills e.g. project initiation, project control and governance, tracking and best practices, demonstrated ability to manage multiple project commitments simultaneously across a varied book of work.
• Solid understanding of software development principles
• Advanced skills in Python, and API configuration
• Hands-on experience with Alteryx, Tableau, and UiPath and ability to strategically understand, conceptualize design framework
• Pragmatic decision making to overcome obstacles, be a strong individual contributor, lead, and work effectively as part of a team
• Excellent analytical, problem solving and time management skills. proficiency with the Microsoft Office suite
• Proven ability to gather and analyze complex data to form accurate, business-informed conclusions
• Strong business/technical problem-solving for complex operating models, anticipating issues and mitigating risk with technology
• Ability to analyze complex operational processes and data to assess risk implications with sound business understanding
• Ability to deliver information to senior management/stakeholders, accurately, concisely and in a professional manner and manage expectations, Strong communication and presentation skills

Preferred qualifications, capabilities, and skills:

• MBA or master’s degree preferable
• Advanced skills and understanding of business analysis, design, development, testing, and deployment