Head of Transformation Office

Synpulse; Metro Manila; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

Synpulse is seeking a Head of Transformation Office to lead the transformation core team within Group Operations. The role focuses on disciplined execution of the Operating Model Transformation agenda, including AI TOM, Market Practice Enablement, Service @ Scale and Global Learning Ecosystem initiatives.

This is a 12-month contract with potential extension or conversion, based on business needs and performance.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Management, Information Systems, Finance, Operations or related discipline.
• 7–10 years of relevant experience in project management, portfolio management, business transformation, operations, consulting or strategic change delivery.
• Strong understanding of cross-functional transformation, operating model design, governance and change management in a professional services or financial services environment.
• Demonstrated ability to identify and assess opportunities for AI-enabled improvements, workflow automation and agentic support across Operations and related value chains.
• Proven ability to structure complex initiatives, manage dependencies and translate strategic priorities into executable delivery plans.
• Excellent stakeholder management skills, with the ability to work with senior leaders and cross-functional teams in a global environment.
• Strong analytical, problem-solving and communication skills, including the ability to create executive-ready materials.
• Experience with portfolio tooling, dashboards, PowerPoint, Excel and Microsoft 365 collaboration tools; Power BI or automation experience is an advantage.
• Certification in project management, agile delivery, portfolio management would be an advantage.

Responsibilities

• Portfolio Management & Governance (~30%): Establish and maintain a single global portfolio view of strategic and operational change initiatives.
• Operate and refine portfolio governance, including decision forums, intake principles, prioritisation criteria, reporting cadence and escalation routes.
• Track initiative status, dependencies, delivery risks, resource conflicts and decision needs for steering.
• Project Delivery & Coordination (~70%): Coordinate the Market Practice Enablement initiative and support other priority initiatives such as Service at Scale.
• Translate strategic objectives into clear workplans, milestones, and deliverables.
• Drive delivery across workstreams, ensuring momentum and discipline, e.g.actions being followed up and decisions being documented.
• Stakeholder Management & Communication: Partner with function leads, project sponsors, business stakeholders and internal experts to align scope, priorities and delivery expectations.
• Prepare concise steering materials, portfolio updates and decision papers for senior stakeholders.
• Create transparency on competing priorities and support fact-based prioritization across initiatives.
• Transformation Enablement & Continuous Improvement: Identify opportunities to standardise delivery methods, simplify ways of working and improve transformation execution quality.
• Work with Operating Model & AI Analysts to surface automation, agentic support and reporting opportunities.
• Build reusable project and portfolio artefacts, including templates, trackers, dashboards and governance materials.

Skills

Project management

Portfolio management

Business transformation

Stakeholder management

Executive communication

Data analysis

Power BI

Microsoft 365

Agile delivery

Change enablement

Education

Bachelor’s or Master’s degree in Business Administration, Management, Information Systems, Finance, Operations or related discipline

Tools

PowerPoint

Excel

Portfolio tooling

Microsoft 365

Job description

Job Description

The Head of Transformation Office is part of Group Operations and leads the transformation core team. The role is responsible for driving disciplined execution of the Operating Model Transformation agenda, with a focus on AI TOM, Market Practice Enablement, Service @ Scale and Global Learning Ecosystem initiatives.

Job Description

The Head of Transformation Office is part of Group Operations and leads the transformation core team. The role is responsible for driving disciplined execution of the Operating Model Transformation agenda, with a focus on AI TOM, Market Practice Enablement, Service @ Scale and Global Learning Ecosystem initiatives. It manages the Global Change Portfolio across these and other priority initiatives by creating a single portfolio view, enabling prioritisation of competing demands, managing dependencies and protecting delivery capacity. The role and the transformation team are deliberately ring-fenced from business-as-usual delivery to ensure focus, momentum and effective cross-functional execution. This is a 12-month contract with opportunities for extension or conversion to a permanent position, or to transition into management consulting, subject to business requirements and individual performance.

Job Requirements

• Bachelor’s or Master’s degree in Business Administration, Management, Information Systems, Finance, Operations ora related discipline.
• 7–10 years of relevant experience in project management, portfolio management, business transformation, operations, consulting or strategic change delivery.
• Strong understanding of cross-functional transformation, operating model design, governance and change management in a professional services or financial services environment.
• Demonstrated ability to identify and assess opportunities for AI-enabled improvements, workflow automation and agentic support across Operations and related value chains.
• Proven ability to structure complex initiatives, manage dependencies and translate strategic priorities into executable delivery plans.
• Excellent stakeholder management skills, with the ability to work with senior leaders and cross-functional teams in a global environment.
• Strong analytical, problem-solving and communication skills, including the ability to create executive-ready materials.
• Experience with portfolio tooling, dashboards, PowerPoint, Excel and Microsoft 365 collaboration tools; Power BI or automation experience is an advantage.
• Certification in project management, agile delivery, portfolio management would be an advantage.

REQUIREMENTS

• Excellent written and verbal communication skills in English.
• Ability to work independently, structure ambiguity and drive outcomes with limited supervision.
• High attention to detail, delivery reliability and strong judgement in balancing BAU priorities with transformation needs.

Job Responsibilities

Portfolio Management & Governance (~30%)

• Establish and maintain a single global portfolio view of strategic and operational change initiatives.
• Operate and refine portfolio governance, including decision forums, intake principles, prioritisation criteria, reporting cadence and escalation routes.
• Track initiative status, dependencies, delivery risks, resource conflicts and decision needs for steering.

Project Delivery & Coordination (~70%)

• Coordinate the Market Practice Enablement initiative and support other priority initiatives such as Service at Scale.
• Translate strategic objectives into clear workplans, milestones, and deliverables.
• Drive delivery across workstreams, ensuring momentum and discipline, e.g.actions being followed up and decisions being documented.

Stakeholder Management & Communication

• Partner with function leads, project sponsors, business stakeholders and internal experts to align scope, priorities and delivery expectations.
• Prepare concise steering materials, portfolio updates and decision papers for senior stakeholders.
• Create transparency on competing priorities and support fact-based prioritization across initiatives.

Transformation Enablement & Continuous Improvement

• Identify opportunities to standardise delivery methods, simplify ways of working and improve transformation execution quality.
• Work with Operating Model & AI Analysts to surface automation, agentic support and reporting opportunities.
• Build reusable project and portfolio artefacts, including templates, trackers, dashboards and governance materials.

The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.