Intelligent Operations Partner

JLL; Taguig; On-site; PHP 1,674,000 - 2,344,000; Full time

Job summary

JLL is seeking an Intelligent Operations Partner in Manila to drive automation strategy, tool adoption, and process redesign across the JLL Business Services organization.

You will collaborate with WPM teams and IT to identify opportunities, build business cases, and lead implementations that deliver measurable ROI and efficiency gains.

Qualifications

• Experience identifying automation opportunities through process mining and analytics.
• Proven track record implementing automation solutions in shared services or corporate operations.
• Ability to lead change across multiple stakeholder groups without direct authority.

Responsibilities

• Identify high-impact automation opportunities and build business cases.
• Lead pilot programs and ROI-driven automation implementations.
• Drive AI tool adoption and develop scalable enablement programs.
• Collaborate with finance, HR, procurement, and IT to redesign processes.

Skills

Automation strategy

Change management

Stakeholder influence

Process improvement

Education

Bachelor's degree in Business, Engineering, Information Systems, or related field

Tools

RPA platforms

Workflow automation tools

ERP/CRM/HRIS

Job description

Job Description: Intelligent Operations Partner - JLL Business Services

Position Overview

The Intelligent Operations Partner will serve as a strategic catalyst within the JLL Business Services (JBS) team, identifying and implementing automation Workplace Management (WPM) opportunities, driving adoption of AI tools across the organization, and reimagining operational processes to align with emerging technological capabilities. This role bridges technology, operations, and change management to transform how JBS WPM delivers services and creates value for JLL and our clients.

Key Responsibilities

Automation Strategy & Implementation

Partner with WPM operations teams across JBS functions to identify high-impact automation opportunities through process mining and workflow analysis. Evaluate and recommend automation technologies including robotic process automation (RPA), intelligent document processing, and workflow orchestration tools. Lead pilot programs and full-scale implementations of automation solutions, measuring ROI and business impact. Build business cases for automation investments with clear cost-benefit analysis and implementation roadmaps.

AI Tool Adoption & Enablement

Drive adoption of available AI tools including JLL GPT and other enterprise AI solutions across JBS WPM teams. Develop training programs, use case libraries, and best practice guidelines to maximize tool utilization. Monitor adoption metrics and identify barriers to engagement, creating targeted interventions to increase meaningful usage. Serve as the primary liaison between JBS and technology teams regarding AI tool capabilities, limitations, and enhancement requests.

Process Reimagination & Optimization

Collaborate with operational leaders to map current-state processes and identify opportunities for redesign enabled by automation and AI. Challenge existing workflows and facilitate design thinking sessions to reimagine how work gets done. Document future-state processes with clear implementation plans, governance structures, and success metrics. Ensure process changes align with compliance requirements, quality standards, and risk management protocols.

Cross-Functional Collaboration

Work closely with WPM operations teams across finance, HR, procurement, facilities management, and client services to understand pain points and priorities. Partner with IT, data analytics, and innovation teams to stay current on technological capabilities and roadmaps. Engage with JLLT and / or external vendors partners to evaluate and propose emerging solutions. In partnership with WPM build and manage a network of automation champions across business units to scale adoption efforts.

Change Management & Communication

Develop change management strategies to support technology adoption and process transformation. Create compelling communications that articulate the vision, benefits, and practical implications of automation initiatives. Partner with WPM to address resistance and concerns through transparent dialogue, training, and support mechanisms. Celebrate wins and share success stories to build momentum and organizational enthusiasm.

Qualifications & Criteria

Required Experience

5-7 years of experience in operations, process improvement, business transformation, or related fields. Demonstrated track record of successfully implementing automation solutions in a business environment. Experience working in shared services, business process outsourcing, or corporate operations functions. Proven ability to influence and drive change across multiple stakeholder groups without direct authority.

Technical Knowledge

Strong understanding of automation technologies including RPA platforms, AI applications, and workflow automation tools. Familiarity with process improvement methodologies such as Lean, Six Sigma, or Agile. Working knowledge of data analytics and ability to derive insights from operational metrics. Comfort with enterprise software systems (ERP, CRM, HRIS) and understanding of integration capabilities.

Strategic & Analytical Skills

Ability to think strategically while executing tactically on complex initiatives. Strong analytical and problem-solving capabilities with attention to detail. Experience building business cases with financial modeling and ROI analysis. Capacity to balance innovation with practical implementation and risk management.

Interpersonal & Communication Skills

Exceptional communication skills with ability to translate technical concepts for non-technical audiences. Strong facilitation and workshop design capabilities. Collaborative mindset with ability to build relationships across organizational levels and functions. Change management experience with sensitivity to organizational culture and change readiness.

Preferred Qualifications

Bachelor's degree in Business, Engineering, Information Systems, or related field; advanced degree preferred. Certification in process improvement (Six Sigma, Lean) or change management (Prosci, CCMP). Direct experience with commercial real estate operations or professional services environments. Previous exposure to generative AI tools and understanding of practical enterprise applications. Project management certification (PMP, Prince2) or equivalent experience.

Key Competencies

Innovation mindset with curiosity about emerging technologies. Self-starter who can operate with ambiguity and build structure where none exists. Results-oriented with ability to move from ideation to implementation. Systems thinking approach to understanding interconnected processes. Resilience and persistence in driving long-term transformation initiatives.

Success Metrics

Number of automation opportunities identified and successfully implemented. Measurable efficiency gains and cost savings from automation initiatives. AI tool adoption rates across JBS WPM teams with demonstrated business value. Process cycle time reductions and quality improvements. Stakeholder satisfaction scores and change readiness indicators.

This role offers the opportunity to shape the future of JBS and WPM operations, drive meaningful innovation, and build expertise at the intersection of technology and business transformation within a leading global real estate services organization.