CFO Services Fund Administration Lead

Zohorecruit; Philippines; On-site; PHP 446,000 - 759,000; Full time

Job summary

Infinit-O is seeking a competent Customer Operations Supervisor in Pasay City, Philippines, to lead a dynamic team delivering CFO services to clients. You will prioritize client needs, ensure high-quality deliverables, and drive process improvements across daily and monthly operations.

Strong leadership and communication are essential. The role focuses on supervising a service-oriented team, maintaining client satisfaction, and coordinating with stakeholders to meet targets while upholding

Qualifications

• 3+ years experience
• 1-3 years supervisory experience
• Desire to deliver outstanding Customer Experiences to our customers
• Highly organized with strong attention to detail
• Care deeply, genuinely, and passionately about our clients
• Excited to take on new challenges
• Responsive and able to complete tasks in a timely manner
• Ability to articulate technical and complex concepts in a clear and concise manner
• Ability to balance multiple active projects with competing priorities
• Exhibit diplomacy, tact, and poise when communicating with clients or customers
• Driven to help and solve problems
• Ability to work independently and in a team environment
• Strong written and verbal communication skills
• 1-3 years of experience in a contact center environment preferred

Responsibilities

• Provide leverage to clients by understanding and prioritizing their needs while scaling CFO services
• Handle capital calls and distributions, quarterly and annual financials
• Bring transparency to founders, VCs, and LPs to aid decision making
• Provide data points (TVPI, RVPI) and establish processes and KPIs
• Monitor and improve processes to ensure high-quality client services
• Perform daily and monthly auditing of work processes
• Coach and train team members to deliver excellent service
• Assist in hiring, selection and training of new team members
• Provide regular reports as agreed with the Customer

Skills

Customer experience

Leadership

Communication

Attention to detail

Time management

Team collaboration

Problem solving

Independence

Diplomacy

Contact center

Job description

Infinit-O is seeking a competent Customer Operations Supervisor in Pasay City, Philippines, to lead a dynamic team delivering CFO services to clients. You will prioritize client needs, ensure high-quality deliverables, and drive process improvements across daily and monthly operations.

Strong leadership and communication are essential. The role focuses on supervising a service-oriented team, maintaining client satisfaction, and coordinating with stakeholders to meet targets while upholding