Fund Administrator Team Lead

Zohorecruit; Philippines; On-site; PHP 446,000 - 759,000; Full time

Job summary

Infinit-O is seeking a competent Customer Operations Supervisor in Pasay City, Philippines, to lead a dynamic team delivering CFO services to clients. You will prioritize client needs, ensure high-quality deliverables, and drive process improvements across daily and monthly operations.

Strong leadership and communication are essential. The role focuses on supervising a service-oriented team, maintaining client satisfaction, and coordinating with stakeholders to meet targets while upholding

Qualifications

• 3+ years experience
• 1-3 years supervisory experience
• Desire to deliver outstanding Customer Experiences to our customers
• Highly organized with strong attention to detail
• Care deeply, genuinely, and passionately about our clients
• Excited to take on new challenges
• Responsive and able to complete tasks in a timely manner
• Ability to articulate technical and complex concepts in a clear and concise manner
• Ability to balance multiple active projects with competing priorities
• Exhibit diplomacy, tact, and poise when communicating with clients or customers
• Driven to help and solve problems
• Ability to work independently and in a team environment
• Strong written and verbal communication skills
• 1-3 years of experience in a contact center environment preferred

Responsibilities

• Provide leverage to clients by understanding and prioritizing their needs while scaling CFO services
• Handle capital calls and distributions, quarterly and annual financials
• Bring transparency to founders, VCs, and LPs to aid decision making
• Provide data points (TVPI, RVPI) and establish processes and KPIs
• Monitor and improve processes to ensure high-quality client services
• Perform daily and monthly auditing of work processes
• Coach and train team members to deliver excellent service
• Assist in hiring, selection and training of new team members
• Provide regular reports as agreed with the Customer

Skills

Customer experience

Leadership

Communication

Attention to detail

Time management

Team collaboration

Problem solving

Independence

Diplomacy

Contact center

Job description

Pasay City Central Post Office, Philippines | Posted on 09/22/2026

• State/Province National Capital Region (Manila)
• Country Philippines

About Us

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people.
Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.
We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.
As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.
Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Job Description

Key Responsibilities:

• Help provide leverage to our clients by understanding and prioritizing their needs while effectively scaling our CFO services. Some of the strategic support that we provide includes:
• Capital calls and distributions
• Quarterly and annual financials
• Bring transparency to founders, VCs, and LPs and help our clients make more accurate decisions by helping them utilize our tools and resources such as:
• Provide additional data points (TVPI, RVPI)
• Establish and execute processes and procedures
• Establish and manage the achievement of Key Performance Indicators
• Monitor and evaluate all processes and implement improvement to ensure customer clients receive appropriate and high-quality services as
• Perform daily and monthly auditing of work processes
• Monitor and assist team members in the daily operation aspects of the project including reviewing the status and performance against targets, performing root cause analysis of variances and making improvements to meet the targets
• Coach, guide and train team members by providing creative ideas and ways on how to carry out the respective tasks towards providing excellent service
• Provide assistance to team members in accordance with established practices and procedures
• Provide reports as agreed with the Customer
• Assist in hiring, selection and training of new team members

Requirements

Job Requirements and Credentials:

• 3+ years experience
• 1-3 years supervisory experience
• Desire to deliver outstanding Customer Experiences to our customers
• Highly organized with strong attention to detail
• Care deeply, genuinely, and passionately about our clients
• Excited to take on new challenges
• Responsive and able to complete tasks in a timely manner
• Ability to articulate technical and complex concepts in a clear and concise manner
• Ability to balance multiple active projects with competing priorities
• Exhibit diplomacy, tact, and poise when communicating with clients or customers
• Driven to help and solve problems
• Ability to work independently and in a team environment
• Strong written and verbal communication skills
• 1-3 years of experience in a contact center environment preferred