Fund Administrator Team Lead (Private Equity) | Mid Shift | Hybrid

Infinit-O; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Infinit-O is seeking a capable supervisor for CFO services to support and scale client engagements from its Pasay office. You will prioritize client needs, manage financial processes, and coordinate communications with founders, VCs, and LPs while guiding a dedicated team to deliver high-quality financial services.

The role emphasizes strong communication, organization, and collaboration with cross-functional teams to ensure timely, accurate financials and client satisfaction.

Qualifications

• 3+ years experience.
• 1-3 years supervisory experience.
• Desire to deliver outstanding Customer Experiences to our customers.
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail.
• Care deeply, genuinely, and passionately about our clients.
• Excited to take on new challenges.
• Responsive and able to complete tasks in a timely manner.
• Ability to articulate technical and complex concepts in a clear and concise manner.
• Ability to balance multiple active projects with competing priorities.
• Exhibit diplomacy, tact, and poise when communicating with clients or customers.
• Driven to help and solve problems.
• Ability to work independently and in a team environment.
• 1-3 years of experience in a contact center environment preferred.

Responsibilities

• Understand and prioritize client needs while scaling CFO services.
• Provide leverage to clients via financial services such as capital calls and distributions.
• Support audit and tax processes.
• Assist in pre/post close services and preparation of quarterly and annual financials.
• Coordinate Limited Partner communications.
• Provide transparency to founders, VCs, and LPs and help clients use our tools and resources such as Real-time IRR and KPI tracking.
• Perform daily and monthly auditing of work processes; monitor and assist team members in daily operations.
• Coach, guide, and train team members with creative ideas to improve service.

Job description

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change.

Details:

• Work Shift: Mid Shift (5PM-6AM)
• Work Setup: RTO 2-4 times a month
• Office Address: 9/F SCMC Mall of Asia Arena Annex (MAAX) Building, Pasay, 1300

Specific Duties and Responsibilities:

Help provide leverage to our clients by understanding and prioritizing their needs while effectively scaling our CFO services. Some of the strategic support that we provide includes:

• Capital calls and distributions
• Audit/tax support
• Pre/post close services
• Quarterly and annual financials
• Limited Partner communications

Bring transparency to founders, VCs, and LPs and help our clients make more accurate decisions by helping them utilize our tools and resources such as:

• Real-time IRR
• Provide additional data points (TVPI, RVPI)
• Establish and execute processes and procedures
• Establish and manage the achievement of Key Performance Indicators (KPIs)
• Monitor and evaluate all processes and implement improvement to ensure customer clients receive appropriate and high-quality services as committed
• Perform daily and monthly auditing of work processes
• Monitor and assist team members in the daily operation aspects of the
• project including reviewing the status and performance against targets,
• performing root cause analysis of variances and making improvements to
• meet the targets
• Coach, guide and train team members by providing creative ideas and
• ways on how to carry out the respective tasks towards providing excellent
• service
• Provide assistance to team members in accordance with established
• practices and procedures
• Provide reports as agreed with the Customer
• Assist in hiring, selection and training of new team members

Requirements

• 3+ years experience
• 1-3 years supervisory experience
• Desire to deliver outstanding Customer Experiences to our customers
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Care deeply, genuinely, and passionately about our clients
• Excited to take on new challenges
• Responsive and able to complete tasks in a timely manner
• Ability to articulate technical and complex concepts in a clear and concise
• manner
• Ability to balance multiple active projects with competing priorities
• Exhibit diplomacy, tact, and poise when communicating with clients or customers
• Driven to help and solve problems
• Ability to work independently and in a team environment
• 1-3 years of experience in a contact center environment preferred