Center Manager, Customer Experience & Growth

IWG plc; Makati; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to lead a busy centre, owning performance, operations, and guest experience. You will drive a culture of exceptional service and accountability, ensuring the centre runs smoothly and efficiently.

In this role you will empower your team to deliver outstanding customer care, convert prospects through guided tours and upselling, and strive to turn every customer into a brand ambassador for IWG and the centre.

Qualifications

• Experience leading a small, close-knit team.
• Proven track record delivering against targets.
• Strong sales and customer service orientation.

Responsibilities

• On-site centre management including daily operations and performance.
• Lead and develop your team to provide world-class customer service.
• Give tours to prospective customers and upsell to existing customers.
• Ensure customers become brand ambassadors for you, your team and IWG.

Skills

Team leadership

Target achievement

Upselling

Customer focus

Resilience

Job description

IWG plc is seeking a Customer Services Manager to lead a busy centre, owning performance, operations, and guest experience. You will drive a culture of exceptional service and accountability, ensuring the centre runs smoothly and efficiently.

In this role you will empower your team to deliver outstanding customer care, convert prospects through guided tours and upselling, and strive to turn every customer into a brand ambassador for IWG and the centre.