Cebu City–Based Customer Experience Specialist

Accenture Infrastructure and Capital Projects, LLC; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Accenture is seeking a customer service professional to provide support according to defined SLAs while maintaining call quality and timely resolution of issues. The role is based in Cebu City, with flexibility for shifting schedules and holiday coverage.

Ideal candidates include college graduates with BPO experience (or strong high school/undergraduate backgrounds with significant BPO exposure). English proficiency is essential.

Qualifications

• Excellent English communication skills.
• Open to college graduates with at least 6 months of BPO experience.
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience.
• Amenable to work on shifting schedule and during holidays if needed.
• Willing to work in Cebu City, Cebu.

Responsibilities

• Provide customer service support according to the scope of work and service level requirements.
• Ensure call quality and quantitative standards are observed in meeting customer care needs.
• Resolve customer issues in a timely fashion.

Education

College degree

Job description

Accenture is seeking a customer service professional to provide support according to defined SLAs while maintaining call quality and timely resolution of issues. The role is based in Cebu City, with flexibility for shifting schedules and holiday coverage.

Ideal candidates include college graduates with BPO experience (or strong high school/undergraduate backgrounds with significant BPO exposure). English proficiency is essential.