CEA / Receptionist

Cabalen Management Co., Inc.; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A restaurant management company in Metro Manila is seeking a customer service representative who can ensure every guest feels valued and respected. Responsibilities include escorting customers, greeting them warmly, and responding to requests promptly. Candidates should preferably have a high school diploma, basic computer literacy, and excellent communication skills. A height of 5'3" is required, and the ability to work in shifts and multitask is essential.

Qualifications

• Preferably possess a College or High school diploma.
• Height must be 5'3".
• Basic computer literacy required.
• Ability to work in shifts and multitask.

Responsibilities

• Ensure every guest feels cared for, valued, and respected.
• Escort customers to accommodations.
• Greet customers warmly and sincerely.
• Respond promptly to requests.
• Instruct dining room personnel on customer needs.
• Answer incoming calls and provide service.
• Assist dining room staff with table setting and clearing.

Skills

Active listening

Good communication skills

Flexibility to work in shifts

Multitasking ability

Education

College or High school diploma

Job description

JOB DESCRIPTION

Qualifications and Standards

• Preferably College or High school diploma
• Height must be 5'3"
• Basic computer literate
• Active listening and good communication skills
• Flexibility to work in shifts
• Can work multitasking and with the ability to perform well in a fast-paced environment
• Must be able to walk and stand during entire shift

Duties and Responsibilities

• Ensure every guest feels care for valued and respected
• Escorts customers to accommodations
• Greets customers immediately with a friendly and sincere welcome.
• Respond promptly and courteously to any requests.
• Directs and instructs the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.
• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Answer incoming calls to the restaurant and provide appropriate service
• Help dining room staff by setting and clearing tables
• Contribute to team effort by accomplishing related results as needed