CBS - HEAD, BUSINESS PERFORMANCE MANAGEMENT

Metrobank; Makati; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A leading financial institution is seeking a Head of Business Performance Management to lead the planning and governance of key business performance indicators. The role involves collaborating with senior leadership to provide actionable insights and optimize performance across the Consumer Business Sector. The ideal candidate will possess strong leadership and communication skills, along with experience in budget management and performance analysis. This position is crucial for driving business success and achieving strategic goals.

Qualifications

• Proven experience in leading business performance management processes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Lead sector-wide planning and governance of performance indicators.
• Collaborate with leadership to translate strategies into measurable outcomes.
• Manage annual budget planning and execution.

Skills

Leadership and strategic planning

Performance analysis

Budget management

Insight generation

Stakeholder engagement

Education

Bachelor's degree in Business Administration or related field

Job description

CBS - HEAD, BUSINESS PERFORMANCE MANAGEMENT

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Head, Business Performance Management

Job Summary:

• The Head of Business Performance Management is responsible for leading the sector-wide planning, monitoring, and governance of key business performance indicators across the product lines of the Consumer Business Sector.
• This role collaborates closely with CBS senior leadership to translate strategic priorities into measurable outcomes, provide forward-looking performance insights, and enable disciplined decision-making through robust performance management frameworks.
• Identifies drivers of revenue growth and provides insights for revenue optimization and cost minimization
• Performs cost analysis and assists the business to make sound decisions in terms of budget utilization
• Manages the planning and execution of the annual budget planning exercise of the sector

Specific Duties & Responsibilities:

• Ensures the achievement of card acquisition targets on a monthly, quarterly and annual basis utilizing all available resources to maximize sales opportunities and drive program execution.
• Promote the adoption of digital application fulfillment.
• Pro-actively participates in the identification of acquisition opportunities in alternative channels such as Corporate engagement programs, partnerships, collaborations to differentiate Metrobank vs competition.
• Generate quality turn-ins, approval and CPA, based on the agreed metrics
• Manage the ratio of Premium to Non-Premium card acquisition
• Periodic competitive reports and trends to be provided to head office based on insights, feedback and observations on ground
• Escalate issues to his Immediate Supervisor/ Unit Head that may result to Bank risk.
• Perform projects/ responsibilities that may be assigned from time to time

Qualifications:

• Leads the design and execution of the Consumer Business performance management framework – on a product-, segment-, and sector-level - ensuring alignment with overall business strategies and financial plans.
• Partners with business and finance leaders in annual budget planning, target setting, and periodic forecasting of key business and financial KPIs.
• Establishes performance review cadences (monthly, quarterly, and ad-hoc) to track progress, identify risks and opportunities, and recommend corrective actions
• Provides actionable insights and forward-looking analysis to support strategic and tactical decision-making
• Identifies emerging trends, performance drivers, cost drivers, and gaps versus targets (including deviations), and proactively recommends improvement initiatives
• Supports Sector Head with concise performance dashboards, scorecards, and briefing materials
• Provides timely and relevant management information on a regular (e.g., daily, weekly, monthly) basis focusing on key financial result areas and performance indicators
• Manages regular forecasts (trajectory) of financial performance of the sector based on revised assumptions, recent trends, directions, and/or actual figures
• Implements financial control policies, processes and procedures for the business, particularly on expense management
• Partners with CBS business units on post implementation review of the financial performance of implemented initiatives
• Builds and maintains a network with the CBS leaders to ensure consistency of approach and communication of budget agenda items
• Handles other business performance and strategic support related functions as may be assigned on an ad hoc basis

Other Details:

Rank:

Senior Officer

Unit:

Consumer Business Sector – Decision Management Division