Business Analytics Manager

Metropolitan Bank & Trust Company; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Metrobank seeks a Business Analytics Manager to deliver data science support for transformation, innovation, and Retail Digital Channels strategies within the Consumer Business Sector. You'll build dashboards, develop segmentation, and influence campaigns and product strategies with analytics leadership.

You will collaborate with Risk, Finance, IT, Marketing, Sales and other teams to measure P&L impact of campaigns and partnerships, and drive data-driven decisions across digital channels in

Qualifications

• College graduate in business, statistics, or mathematics.
• At least 4 years analytics experience in a financial institution, preferably from a retail bank or a credit card company.
• Experience with data mining, portfolio studies, and statistical modeling tools.

Responsibilities

• Builds, develops, and maintains dashboards and performance metrics for key business decisions.
• Develops scoring/segmentation to improve digital channel enrollment, usage, and engagement.
• Influences customer targeting, campaigns strategy and execution with data analytics thought-leadership.
• Aids in development and execution of new innovation strategies and assesses partnership opportunities.
• Provides promo forecast and insights including portfolio metrics and P&L targets.
• Partners with product managers to enhance programs via post-campaign reviews and predictive models.
• Spearheads deep dive analyses of customers to identify trends and opportunities for KPI improvement and presents actionable insights.

Skills

Analytical thinking

Communication skills

Problem-solving

Influencing skills

Education

College graduate in business, statistics, or mathematics

Tools

SAS

Microsoft Office

Job description

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Business Analytics Manager

Role Opportunities:

• Deliver data science support to the business transformation, innovation and Retail Digital Channels strategies of Consumer Business Sector

• Use analytical techniques and predictive modeling to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes

• Partner with the Business Heads in driving usage, identifying opportunities to improve revenue potential and customer experience in the digital channels through the use of analytics

• Work with Program Managers in ideation, strategy, execution, tracking and continuous enhancement of strategies to drive business growth

Job Summary:

• Builds, develops, and maintains dashboards and performance metrics that support key business decisions

• Develops scoring/segmentation to improve digital channel enrollment of customers, usage and engagement

• Influences customer targeting, campaigns strategy and execution and other key stakeholders by providing data analytics thought-leadership

• Aid in the development and execution of new innovation strategies to help the sector pursue new business endeavors. Assess new partnership opportunities on a strategic and tactical level

• Provides promo forecast and insights which include relevant portfolio metrics, profit and loss targets, and identifies the appropriate customer segments to tap

• Partners with program/product managers to continuously enhance programs by doing post campaign reviews, crafting appropriate tracking reports and analyses, and operationalizing predictive models to increase response rates

• Spearheads deep dive analyses of customers to investigate business-related challenges or identify new trends and opportunities to improve KPI metrics. Converts these findings into actionable insights and presents recommendations to the business for decision making and strategic planning

• Collaborates with Risk, Finance, IT, Marketing, Sales and other cross functional team to measure P&L impact of campaigns, co-brands and existing partnerships

Qualifications:

• College graduate of any business, statistical or mathematical course

• At least 4 years of analytics experience in a financial institution preferably from a retail bank or a credit card company

• Experience in dealing with various units of the organization and customer service is an advantage

• Excellent Oral & Written Communication Skills

• Intermediate working knowledge of SAS and Microsoft Office (Word, Excel and PowerPoint)

• Experience in model-building, conducting portfolio studies using data mining techniques and statistical modeling tools is required

• Excellent analytical capabilities, ability to translate and articulate technical thoughts and ideas to a larger audience including influencing skills with peers and senior management

• Proven problem-solving skills in a financial industry setting a must

Other Details:

Unit: Consumer Business Sector | Strategic Business Analytics | Business Optimization Analytics

Rank: Junior Officer / Individual Contributor

Location: Metrobank Card Center, Ayala Makati