CBS - BUSINESS ANALYTICS MANAGER

Metrobank; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Metrobank is seeking a Business Analytics Manager to support Consumer Business Sector transformation through data science and analytics. You will partner with Business Heads to improve revenue potential and customer experience in digital channels and work with Program Managers to drive growth strategies.

You will build dashboards, develop segmentation, and lead predictive modeling to influence campaigns and partnerships.

Qualifications

• 4+ years analytics experience in a financial institution preferred from a retail bank or credit card company.
• Experience in dealing with various units of the organization and customer service is an advantage.
• Intermediate knowledge of SAS and Microsoft Office (Word, Excel and PowerPoint).
• Experience in model-building, portfolio studies using data mining techniques and statistical modeling tools.

Responsibilities

• Builds dashboards and performance metrics that support key business decisions.
• Develops scoring/segmentation to improve digital channel enrollment, usage and engagement.
• Influences customer targeting, campaigns strategy and execution by providing data analytics thought-leadership.
• Aid in development and execution of new innovation strategies and assess partnership opportunities.
• Provides promo forecast and insights including portfolio metrics and P&L targets.
• Partners with product managers to enhance programs with post campaign reviews and predictive models.
• Spearheads deep dive analyses to identify trends and opportunities and presents recommendations.
• Collaborates with Risk, Finance, IT, Marketing, Sales to measure P&L impact of campaigns and partnerships.

Skills

Analytics experience

SAS

Data mining

Model-building

Influencing skills

Excellent analytical thinking

Education

Bachelor's degree in business, statistics, or mathematics

Tools

SAS

Microsoft Office

Job description

This role is open for both iAspire candidates and external talents. We encourage you to refer candidates to this role

With Metrobank, a meaningful life is within your reach!

Position Title

Business Analytics Manager

• Deliver data science support to the business transformation, innovation and Retail Digital Channels strategies of Consumer Business Sector
• Use analytical techniques and predictive modeling to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes
• Partner with the Business Heads in driving usage, identifying opportunities to improve revenue potential and customer experience in the digital channels through the use of analytics
• Work with Program Managers in ideation, strategy, execution, tracking and continuous enhancement of strategies to drive business growth

Job Summary

• Builds, develops, and maintains dashboards and performance metrics that support key business decisions
• Develops scoring/segmentation to improve digital channel enrollment of customers, usage and engagement
• Influences customer targeting, campaigns strategy and execution and other key stakeholders by providing data analytics thought-leadership
• Aid in the development and execution of new innovation strategies to help the sector pursue new business endeavors. Assess new partnership opportunities on a strategic and tactical level
• Provides promo forecast and insights which include relevant portfolio metrics, profit and loss targets, and identifies the appropriate customer segments to tap
• Partners with program/product managers to continuously enhance programs by doing post campaign reviews, crafting appropriate tracking reports and analyses, and operationalizing predictive models to increase response rates
• Spearheads deep dive analyses of customers to investigate business-related challenges or identify new trends and opportunities to improve KPI metrics. Converts these findings into actionable insights and presents recommendations to the business for decision making and strategic planning
• Collaborates with Risk, Finance, IT, Marketing, Sales and other cross functional team to measure P&L impact of campaigns, co-brands and existing partnerships

Qualifications

• College graduate of any business, statistical or mathematical course
• At least 4 years of analytics experience in a financial institution preferably from a retail bank or a credit card company
• Experience in dealing with various units of the organization and customer service is an advantage
• Intermediate working knowledge of SAS and Microsoft Office (Word, Excel and PowerPoint)
• Experience in model-building, conducting portfolio studies using data mining techniques and statistical modeling tools is required
• Excellent analytical capabilities, ability to translate and articulate technical thoughts and ideas to a larger audience including influencing skills with peers and senior management
• Proven problem-solving skills in a financial industry setting a must

Other Details

Unit: Consumer Business Sector | Segment and Innovation Analytics Department