CBS - Head, Analytics Solutions and Enablement

Metrobank; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

An established industry player is seeking a dynamic leader for the Head of Analytics Solutions and Enablement role. This pivotal position focuses on driving the development of advanced analytics solutions that enhance business performance and customer experience within the Consumer Business Sector. You will lead the exploration and adoption of new analytics tools while overseeing the creation of solutions that address business challenges. Your strategic insights and leadership will foster a culture of continuous improvement and innovation. Join this forward-thinking organization to make a significant impact on operational excellence and business growth, while contributing to meaningful community development.

Qualifications

• 8+ years of experience in analytics and financial services, preferably in credit card industry.
• Strong ability to build partnerships and manage multiple projects simultaneously.

Responsibilities

• Drive development of advanced analytics solutions to enhance business performance.
• Lead efforts to adopt new analytics tools and methodologies for operational efficiency.

Skills

Analytical Skills

Problem-Solving Skills

Project Management

Collaboration

Data Interpretation

Education

Bachelor's Degree in Business, Statistics, or Mathematics

Tools

SAS

Microsoft Office (Word, Excel, PowerPoint)

Job description

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CBS - Head, Analytics Solutions and Enablement

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Position Title: CBS- Head, Analytics Solutions and Enablement

Job Summary:

• The key responsibility is to drive the development and implementation of advanced analytics solutions that enhance business performance, customer experience, and operational efficiency of the Consumer Business Sector of the bank. The position will provide strategic insights, build up to date analytical capabilities, and foster a culture of continuous improvement.
• Lead efforts to explore and adopt new analytics tools, technologies and methodologies ensuring the solutions are scalable, and add value to the organization.
• Oversee the creation and implementation of analytics solutions to address business challenges and ensure the implementation of best practices in data analytics, data governance, and data management.
• Spearhead the design, development, and deployment of advanced analytics models, including predictive and prescriptive analytics.
• Work continuously on exploring new data sources and fresh concepts/ideas to drive business growth and operational excellence.
• The position will provide data-driven strategic insights, opportunities and thought leadership to partners in order to achieve or surpass company’s objectives.

Specific Duties & Responsibilities:

• Collaborate with business units to identify key performance indicators (KPIs) and enhance dashboards and reports to monitor and optimize performance.
• Lead efforts in reducing operational costs through process automation and optimization using analytics.
• Provide recommendations on efficiency improvements in business processes driven by data insights.
• Evaluate, select, and implement advanced analytics tools and platforms to support the sector's analytics initiatives.
• Develop methods to quantify the impact of analytics initiatives on business performance and monitor and report on the return on investment (ROI) of analytics projects.
• Stay up to date on emerging technologies and trends in data analytics and artificial intelligence and share relevant use cases to the rest of the analytics teams of the sector, to ensure the bank remains competitive.
• Present complex analytical concepts and results to non-technical stakeholders, including senior management and facilitate cross-functional collaboration to ensure successful analytics project implementation.
• Maintain thorough documentation of analytics processes and methodologies. Leads and coaches a team of analysts and facilitates prioritization of day-to-day responsibilities of his/her team.

Qualifications:

• College graduate of any business, statistical or mathematical course.
• Has at least 8 years of analytical and financial services experience. Credit card industry experience is preferred.
• With Supervisory Experience.
• Strong ability to build partnerships with cross-functional teams in order to drive optimal business solutions through collaboration.
• Demonstrates ability to plan and can handle multiple tasks/projects simultaneously while meeting deadlines and maintaining standards of quality.
• Strong working knowledge of the following programming and database facility software: SAS, Microsoft Office (Word, Excel and PowerPoint).
• Possesses project management skills to focus on multiple key priorities and drive impactful business solutions.
• Excellent problem-solving skills to proactively address business questions with innovative data driven solutions.
• Excellent analytical capabilities: ability to process, analyze and interpret statistical data and recommend actions based on the available information.

Other Details:

Unit: Consumer Business Sector / Decision Management Division
Office Location: MCC Building, Ayala Avenue, Makati