Casino Marketing Host

Play Park Entertainment Inc.; Mandaue; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Solo Parent Leave

Vacation Leave

Job summary

A gaming and entertainment company in Mandaue is seeking a guest service representative to provide outstanding service at their membership desk and on the gaming floor. The ideal candidate should have at least 1-2 years of frontline customer service experience, preferably in hospitality or retail, and a senior high school diploma. Strong interpersonal skills and proficiency in MS Office are essential for engaging with guests and assisting in premium services. This role offers full-time employment with mandated benefits.

Qualifications

• 1-2+ years of frontline customer service experience in hospitality, retail, F&B, hotel, airline, or similar industries.
• Well-groomed with strong interpersonal skills.
• Proficient in MS Office and adaptable to CRM systems.
• Ability to effectively engage with both regular and premium guests, maintaining composure in handling basic concerns.
• Basic understanding of promotions, events, or loyalty programs, with a willingness to learn casino-specific processes.
• Proficiency in MS Office and basic computer skills; adaptable to learning CRM, membership, and e-draw systems.

Responsibilities

• Deliver guest-centric service at the membership desk and gaming floor.
• Welcome guests and support loyalty and membership activities.
• Assist in the smooth execution of promotions and VIP services.

Skills

Frontline customer service experience

Interpersonal skills

Proficient in MS Office

CRM awareness

Education

Senior High School diploma

Hospitality, Tourism, Business studies (preferred)

Tools

MS Office

CRM systems

Job description

On-site - Mandaue 1-Tournament 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Government Mandated Benefits

• Bereavement Leave
• Maternity & Paternity Leave Anad
• Sick Leave
• Solo Parent Leave
• Vacation Leave

Role Summary: Deliver guest-centric service at the membership desk, on the gaming floor, and during promotions, events, and VIP hosting. Act as one of the main faces of the PlayPark brand by welcoming guests, supporting loyalty and membership activities, and assisting in the smooth execution of on-floor promotions and basic VIP services under the guidance of the Marketing Supervisor.

Qualifications:

• 1-2+ years of frontline customer service experience in hospitality, retail, F&B, hotel, airline, or similar industries; casino experience is advantageous but not required.
• Senior High School diploma; college-level or graduate studies in Hospitality, Tourism, Business, or related fields preferred.
• Well-groomed, professional appearance with strong interpersonal skills and a confident, approachable presence.
• Ability to effectively engageieta with both regular and premium guests, maintaining composure in handling basic concerns.
• Basic understanding of promotions, events, or loyalty programs, with a willingness to learn casino-specific processes.
• Proficiency in MS Office and basic computer skills; adaptable to learning CRM, membership, and e-draw systems.