Senior Host, Global Marketing

Melco Resorts Ltd; Manila; Vor Ort; PHP 800.000 - 1.200.000; Vollzeit

Zusammenfassung

Melco Resorts & Entertainment Limited, City of Dreams Manila, seeks a Senior Host, Global Marketing to cultivate premium mass players from internal databases and networks outside the property. You will maintain relationships, hit client quotas, and deliver top-tier guest service during visits, ensuring future visitation and ongoing assistance.

The role requires strong guest services experience, English proficiency, and the ability to manage large client databases, with knowledge of gaming

Qualifikationen

• Experience in guest services or premium player fields.
• Experience in sales or customer service, preferably in gaming marketing.
• Knowledge of Philippine gaming business is an advantage.
• At least 1 year of experience in sales or customer service.

Aufgaben

• Identify, develop and acquire new premium players from existing database and networks.
• Achieve client quotas, performance targets and business goals set by Management.
• Provide professional customer relationship services to guests and maintain contact for future visits.
• Acquire and develop premium players by understanding interests and encouraging repeat visits.
• Support marketing events and programs to attract patrons to visit the property.
• Maintain a database of players aligned with Management expectations.
• Inform guests about promotions via mail, telemarketing, and in-house contacts to drive visits.
• Maintain confidentiality of guest information at all times.
• Provide premium guest experience and professional guest relations.
• Perform other duties as assigned by the Manager, Global Marketing.

Kenntnisse

Interpersonal & communication

Computer literacy

Multilingual (Chinese/Japanese/Korean)

Analytical problem solving

Ausbildung

Degree in Business Admin or Marketing

Jobbeschreibung

## Senior Host, Global MarketingApply: City of Dreams Manila: Full time: Posted Today: End Date: January 11, 2027 (30+ days left to apply): REQ15192REQ15192 Senior Host, Global Marketing (Open Date: 09/11/2026)**POSITION SUMMARY:**The Senior Host, Global Marketing is responsible for the new and existing premium mass business by identifying and developing premium mass players from existing database and from their network outside of the property. To maintain and enhance relationships with his/her own premium players database, achieving client quotas and any other key performance indicators as specified by the Management. The Senior Host, Global Marketing is expected to provide professional service to his/her guests throughout the visit to the property and to maintain personal contact with the guests for future visitation and assistance. **PRIMARY RESPONSIBILITIES:** 1. Identify, develop and/or acquire new business and potential players 2. Achieves client quotas, performance targets and business goals as assigned by the Management 3. Provide professional customer relationship services with new and existing patrons and provides quality guest service experience 4. Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events 5. Support marketing events, programs and projects that will encourage new and existing patrons to visit the property 6. Ability to maintain and manage a database of players according to the Management’s expectations 7. Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property 8. Ensures and strictly maintains guest information confidentiality at all times 9. To maintain a professional guest relationship to his/her guest by providing premium guest experience 10. Performs other assigned task by the Manager, Global Marketing**QUALIFICATIONS:****I. Experience** 1. Strong background in Guest Services and/or Premium player fields 2. Demonstrates the ability to manage and maintain larger database of clients 3. Demonstrates high quality of guest relationship management and keen ability to sell 4. Experience in gaming marketing field, and relevant experience in event and promotion field, is an advantage 5. Knowledge in Philippine gaming business is an advantage 6. At least one-year experience in sales or customer service field, preferably in gaming marketing is preferred.II. Education Tertiary qualification preferably a Degree holder or above in Business Administration or marketing field is preferred. **III. Skills / Competencies**1. Computer literate 2. Excellent interpersonal and communication skills in English 3. Multilingual and ability to converse in a third language- Chinese/Japanese/Korean 4. Able to define problems, collect data, establish facts, and draw valid conclusions **IV. Others**1. A team player 2. Proven customer service orientation, energetic and enthusiastic 3. Pleasant and mature disposition 4. Able to work on rotating shifts 5. Able to work under pressure and result driven 6. To be flexible and accommodating as this may require extra hours out of normal work hours