Cashier/Service

Songon Food Corporation; San Juan; On-site; PHP 180,000 - 240,000; Full time

Job summary

Songon Food Corporation is seeking a Front of House Staff to deliver friendly service, manage orders, and ensure accurate cashiering in a fast-paced environment.

The role serves as the first point of contact, welcoming guests, taking orders, processing payments, and maintaining a clean dining area while adhering to cash handling policies and food safety standards. The FOH team member will support promotions and loyalty programs to ensure a positive dining experience.

Qualifications

• Front of House role requires excellent customer service.
• Experience with POS and cash handling preferred.
• Ability to take dine-in, take-out, and delivery orders.
• Maintain cleanliness and comply with policies.

Responsibilities

• Welcome customers warmly and assist with inquiries.
• Take orders for dine-in, take-out and delivery.
• Accurately process payments and issue receipts.
• Balance cash drawer and report discrepancies.
• Maintain dining area cleanliness and station upkeep.

Skills

Customer service

Cash handling

POS operation

Communication

Upselling

Tools

POS software

Job description

Job Summary:

The Front of House (FOH) Staff delivers excellent customer service while ensuring accurate, efficient cashiering operations. The role serves as the first point of contact for guests by welcoming customers, taking orders, processing payments, and maintaining a clean and organized dining area. The FOH Staff helps create a positive dining experience by providing friendly, professional, and prompt service while ensuring compliance with company policies, food safety standards, and cash handling procedures.

Duties and Responsibilities:

Customer Service

• Welcome customers in a warm, friendly, and professional manner.

• Assist customers with menu inquiries, promotions, and product recommendations.

• Take dine-in, take-out, and delivery orders accurately.

• Ensure customer orders are correctly entered into the Point-of-Sale (POS) system.

• Address customer concerns, complaints, or special requests courteously and escalate issues when necessary.

• Maintain a positive and hospitable dining experience throughout the customer's visit.

• Promote ongoing store promotions, upselling opportunities, and loyalty programs.

Cashiering

• Operate the POS system accurately and efficiently.

• Receive and process cash, credit/debit card, e-wallet, and other approved payment methods.

• Issue official receipts and ensure accurate transaction records.

• Verify payment amounts and provide correct change to customers.

• Balance the cash drawer before, during, and after each shift.

• Report cash discrepancies, voids, refunds, and unusual transactions immediately to the supervisor.

• Ensure proper safekeeping of cash and other accountable forms.

Dining Area Operations

• Maintain cleanliness and organization of the dining area, cashier station, condiment station, and beverage area.

• Clean and sanitize tables, chairs, menus, trays, and frequently touched surfaces.

• Replenish condiments, utensils, napkins, cups, and other dining supplies.

• Ensure the restaurant maintains an inviting and presentable appearance at all times.