Overview
Job Title: Restaurant Cashier
Position Type: Part-time/Full-time, Entry-Level
Reports To: Restaurant Manager / Shift Supervisor
Job Summary:
- The Restaurant Cashier is the first point of contact for our guests, responsible for providing exceptional customer service and processing transactions accurately and efficiently.
- This entry-level position is ideal for individuals with a friendly demeanor, a strong work ethic, and a desire to learn about the restaurant industry.
- The Cashier plays a vital role in ensuring a positive dining experience for our customers.
Responsibilities
Customer Service & Hospitality
- Greet all guests with a warm and welcoming attitude as they enter the restaurant
- Answer guest questions about the menu, ingredients, and daily specials
- Provide a friendly and efficient checkout experience, including thanking guests for their visit and inviting them to return
- Handle customer complaints or concerns with professionalism and escalate issues to management when necessary
Financial Transactions & Cash Handling
- Operate the Point of Sale (POS) system to accurately process cash, credit card, and mobile payment transactions
- Count and manage the cash drawer at the beginning and end of each shift, ensuring it is balanced and reconciled with sales reports
- Process refunds, voids, and discounts in accordance with company policies
- Maintain accurate records of all transactions
Order Management & Communication
- Take accurate food and drink orders from guests (for counter-service restaurants)
- Communicate clearly and effectively with the kitchen staff regarding orders and any special requests
- Coordinate with servers to ensure timely and correct order delivery (in full-service restaurants)
- Answer the phone and take orders for pickup or delivery
Store Cleanliness & Maintenance
- Maintain a clean and organized cashier station and counter area
- Wipe down counters, menus, and high-touch surfaces regularly
- Assist in light cleaning duties such as sweeping, mopping, and bussing tables during slow periods
- Restock supplies like napkins, straws, and condiments
Teamwork & Professionalism
- Work collaboratively with all team members, including kitchen staff, servers, and management
- Adhere to all company policies, including those related to food safety and sanitation
- Maintain a professional appearance and a positive attitude at all times
- Be punctual and reliable, ready to assist colleagues as needed
Qualifications
- Cashier or restaurant experience is an advantage; on-the-job training will be provided
- Must be able to stand for extended periods and lift up to 25 pounds
- Basic math skills and the ability to handle cash accurately
- Excellent communication and interpersonal skills
- A positive, energetic, and customer-focused attitude
- Ability to work a flexible schedule, including weekends and holidays
- High school diploma or equivalent is preferred.
Job Types: Full-time, Permanent, Fresh graduate