The Cashier is responsible for accurately processing customer orders and payments, ensuring smooth and efficient transactions, and providing excellent customer service.
Key Responsibilities
Order Taking & Processing
- Accurately enter customer orders into the Point of Sale (POS) system.
- Verify order accuracy with customers before processing payment.
- Process various payment methods, including cash, credit cards, debit cards, and vouchers.
- Issue receipts and change to customers.
- Handle special requests and inquiries from customers.
Cash Handling
- Accurately count and balance cash drawers at the beginning and end of each shift.
- Follow cash handling procedures to minimize discrepancies.
- Securely store cash and other valuables.
- Report any discrepancies or suspicious activity to the supervisor.
Customer Service
- Greet customers warmly and provide friendly and efficient service.
- Answer customer questions and resolve any issues promptly.
- Maintain a clean and organized cashier station.
- Upsell menu items and promotions when appropriate.
- Contribute to a positive and welcoming atmosphere for customers.
Inventory Management
- Assist with inventory control as needed.
- Monitor stock levels of supplies and notify the supervisor when needed.
Other Duties
- Assist with other front-of-house duties as needed, such as bussing tables, refilling condiments, and assisting servers.
- Adhere to all company policies and procedures.
- Maintain a clean and professional appearance.
Experience
- Prior experience as a cashier in a restaurant or retail setting preferred.
Education
- High School Diploma or equivalent preferred.
Skills
- Strong cash handling and mathematical skills.
- Excellent customer service and communication skills.
- Ability to work accurately and efficiently in a fast-paced environment.
- Basic computer skills and familiarity with POS systems.
- Ability to work independently and as part of a team.
- Ability to stand for extended periods.
Personal Qualities
- Friendly and outgoing personality.
- Positive and enthusiastic attitude.
- Honest and trustworthy.
- Ability to handle customer concerns professionally.
- Strong work ethic and a commitment to providing excellent service.