Case Management Coordinator - On-site Healthcare Ops

E-Teleconnect, Inc.; Parañaque; On-site; PHP 350,000 - 550,000; Full time

Job summary

E-Teleconnect, Inc. in Parañaque City is seeking a Case Management Coordinator to provide admin and operational support to the Case Management department, coordinating referrals, tracking cases, and ensuring timely progression of patients through the continuum of care.

This on-site role collaborates with RNs, physicians, healthcare facilities, insurance representatives, Scheduling, Intake, Billing, and QA to maintain accurate documentation and efficient patient care operations.

Qualifications

• Minimum 2 years in case management, care coordination, or related area.
• Experience with EMR/EHR systems and healthcare documentation.
• Ability to manage multiple patient cases in a fast-paced healthcare environment.

Responsibilities

• Coordinate assigned patient cases throughout the care continuum.
• Track patient progression and ensure timely completion of required workflow activities.
• Monitor pending physician orders, referrals, authorizations, and required documentation.
• Follow up with physicians, facilities, insurance representatives, and other healthcare providers regarding outstanding requirements.
• Coordinate communication between internal departments and external providers.
• Review patient documentation for completeness and accuracy.
• Upload and maintain documentation within EHR systems.
• Ensure that all required documents are available before RN clinical review.
• Maintain internal tracking logs and case status updates.
• Identify missing or incomplete documentation and coordinate timely follow-up.
• Support RN Case Managers by coordinating administrative aspects of patient care.
• Assist with referral processing, authorization tracking, discharge coordination, and continuity of care workflows.
• Coordinate with Scheduling, Intake, Billing, and Quality Assurance teams.
• Escalate clinical questions or documentation requiring nursing judgment to the appropriate RN Case Manager.

Skills

Case Management

Care Coordination

Utilization Management

Intake / Referral Coordination

Prior Authorization

Denials & Appeals

Healthcare Operations

US Healthcare BPO

EMR/EHR Navigation

Tools

Axxess

WellSky (Kinnser)

Home Health MD

eClinicalWorks

Job description

E-Teleconnect, Inc. in Parañaque City is seeking a Case Management Coordinator to provide admin and operational support to the Case Management department, coordinating referrals, tracking cases, and ensuring timely progression of patients through the continuum of care.

This on-site role collaborates with RNs, physicians, healthcare facilities, insurance representatives, Scheduling, Intake, Billing, and QA to maintain accurate documentation and efficient patient care operations.