Career Support Lead

TigerUX; Philippines; On-site; PHP 391,000 - 781,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

TigerUX is seeking a dedicated supervisor for its Philippines-based contact center, focusing on driving targets, coaching teams, and maintaining quality across workflows during US night shift. The role emphasizes performance monitoring and real-time feedback.

Responsibilities include 1:1 coaching, escalation with documentation, and ensuring adherence to processes. Work is Monday–Friday, night hours, on-site, with comprehensive benefits.

Qualifications

• Bachelor's degree or High School diploma with 5 years of relevant experience.
• Excellent spoken English with a neutral accent.
• Proven experience handling high-volume calls and coaching teams in a fast-paced environment.
• 3+ years of contact center experience, including exposure to US night shift operations.
• 2+ years of supervisory experience managing quality, CRM/ATS accuracy, and team performance.
• Experience in US RPO, volume hiring, and CRM/ATS platforms within a startup environment.

Responsibilities

• Drive daily and weekly targets for interviews, placements, and service quality.
• Monitor individual KPIs and take corrective actions as needed.
• Ensure consistent adherence to workflows and standards.
• Conduct regular 1:1s, coaching sessions, and performance check-ins.
• Provide real-time feedback and skills development support.
• Escalate persistent performance issues with documentation.
• Manage schedules and workload distribution.
• Identify recurring execution issues and recommend improvements.
• Provide escalation support for complex job seeker or employer cases.

Skills

Coaching teams

High-volume calls

Performance management

Process improvement

Team development

Education

Bachelor's degree

High School diploma with 5 years experience

Tools

CRM/ATS platforms

Job description

Job Description:

Responsibilities

• Drive daily and weekly targets for interviews, placements, and service quality.
• Monitor individual KPIs and take corrective actions as needed.
• Ensure consistent adherence to workflows and standards.
• Conduct regular 1:1s, coaching sessions, and performance check-ins.
• Provide real-time feedback and skills development support.
• Escalate persistent performance issues with documentation.
• Manage schedules and workload distribution.
• Identify recurring execution issues and recommend improvements.
• Provide escalation support for complex job seeker or employer cases.

Qualifications

• Bachelor's degree required or High School diploma with 5 years of relevant experience.
• Excellent spoken English with a neutral accent.
• Proven experience handling high-volume calls and coaching teams in a fast-paced environment.
• 3+ years of contact center experience, including exposure to US night shift operations.
• 2+ years of supervisory experience managing quality, CRM/ATS accuracy, and team performance.
• Experience in US RPO, volume hiring, and CRM/ATS platforms within a startup environment.
• Strong coaching, process improvement, and team development skills.
• Adaptable and able to thrive in a dynamic, fast-growing environment.

Work Set-up: Monday - Friday | Night Shift (DST Dependent)

Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential