Career Support Group Manager (Recruitment)

TigerUX; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

TigerUX is seeking a Career Support Group Manager in the Philippines to lead the Career Support team, drive quality service, and support business growth. The role oversees team leads and staff, improves processes, and aligns operations with company goals.

You will develop future leaders, monitor performance, and provide reports to leadership to inform decisions. Experience in recruitment operations or RPO in high‑volume environments is required.

Qualifications

• Bachelors degree required.
• At least 5 years of experience in recruitment operations or related fields.
• Experience leading teams in high‑volume environments.

Responsibilities

• Manage and achieve department goals, including placements, quality of service, and team productivity.
• Turn business objectives into clear action plans and performance targets.
• Monitor performance trends, identify risks or opportunities, and take corrective action when needed.
• Lead, coach, and support Career Support Leads, Specialists, and Associates.
• Conduct performance evaluations and support employee development and succession planning.
• Build leadership capabilities and prepare team members for future leadership roles.
• Oversee workflows, processes, standards, and escalation procedures.
• Identify recurring issues and implement long-term process improvements.
• Work closely with other departments to ensure smooth operational alignment.
• Act as the main Career Support representative for leadership teams in the Philippines.
• Provide regular reports, insights, and recommendations to support decision‑making.

Skills

Leadership

Stakeholder management

Analytical skills

Problem solving

Education

Bachelor's degree

Job description

The Career Support Group Manager is responsible for leading the Career Support team and ensuring the function performs efficiently, delivers quality results, and supports business growth. This role oversees team leaders and staff, improves processes, aligns operations with company goals, and develops future leaders.

Responsibilities

• Manage and achieve department goals, including placements, quality of service, and team productivity.
• Turn business objectives into clear action plans and performance targets.
• Monitor performance trends, identify risks or opportunities, and take corrective action when needed.
• Lead, coach, and support Career Support Leads, Specialists, and Associates.
• Conduct performance evaluations and support employee development and succession planning.
• Build leadership capabilities and prepare team members for future leadership roles.
• Oversee workflows, processes, standards, and escalation procedures.
• Identify recurring issues and implement long-term process improvements.
• Work closely with other departments to ensure smooth operational alignment.
• Act as the main Career Support representative for leadership teams in the Philippines.
• Provide regular reports, insights, and recommendations to support decision‑making.

Qualifications

• Bachelor's degree required.
• At least 5 years of experience in recruitment operations, Recruitment Process Outsourcing (RPO), contact center management, or workforce management.
• Proven experience leading teams in high‑volume environments, including managing performance, client relationships, and candidate coordination.
• Strong stakeholder management skills with the ability to handle client and candidate concerns or escalations effectively.
• Strong analytical, problem‑solving, and leadership skills, with the ability to adapt to changing business needs and drive team performance and service quality.