Care Services Coordinator

Emapta Global; Mandaluyong; Hybrid; PHP 670,000 - 837,000; Full time

Benefits offered by this job

HMO coverage

Salary advance

Upskilling program

Gym access

Lifestyle perks

Generous leave

Mentorship exposure

Job summary

Emapta Global is seeking a Care Services Coordinator to coordinate clinical and non‑clinical requests across an Australian care environment. You will manage referrals, purchasing, and client administration with strong stakeholder communication for timely, well‑managed care.

This role supports ongoing development and exposure to international healthcare standards. Join a Top 1% employer in a stable, long‑term career with mentorship, salary up to PHP 75,000, hybrid work setup in Ortigas, and a

Qualifications

• 3–5 years of experience in healthcare administration, care/service coordination, or customer service is preferred.
• Certificate or diploma in Business Administration, Health Administration, or related field is preferred.

Responsibilities

• Manage clinical, non-clinical, referral, and purchasing requests from initial assessment through completion.
• Source and coordinate preferred or client-selected providers based on service area, quality, pricing, and compliance.
• Use approved AI and client information to support provider searches and referral preparation, while maintaining documentation.
• Confirm provider acceptance, service commencement, and key arrangements with clients or authorized representatives, escalating concerns as needed.
• Obtain competitive quotations and coordinate approved purchases within care plan and budget requirements.
• Maintain purchasing documentation, invoices, and client records using approved systems.
• Coordinate clinical and non-clinical referrals, including allied health, meals, and maintenance services.
• Monitor provider compliance and performance and escalate when needed.

Skills

Healthcare administration

Care coordination

Stakeholder communication

Client management

English proficiency

Education

Business Administration

Health Administration

Tools

MS Office

Microsoft Teams

CRM systems

Job description

Coordinate Australian Healthcare Services That Make Every Care Connection Count

Great care depends on what happens between the request and the service-accurate referrals, responsive providers, organized records, and consistent follow-through. As a Care Services Coordinator, you'll use your healthcare experience to coordinate services, providers, referrals, purchasing, and client administration across an Australian care environment. Your organization and confident stakeholder communication will help clients receive timely, well-managed support. With Emapta, deepen your international healthcare expertise through a stable, long-term career offering continuous development and a Top 1% experience for Top 1% talent.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Ortigas
• Salary: Up to PHP 75,000
• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Qualifications

• 3-5 years of relevant experience in healthcare administration, care/service coordination, or customer service, preferably supporting the Australian or US healthcare market
• Certificate or diploma in Business Administration, Health Administration, or a related field is preferred
• Strong administrative, organizational, and service coordination skills, with experience managing multiple requests, workstreams, priorities, and deadlines through completion
• Proven ability to coordinate effectively with clients, families, providers, suppliers, and internal stakeholders through phone, email, and digital platforms
• Excellent written and spoken English, with a confident, empathetic, and professional communication style, particularly when supporting older clients and families
• Experience coordinating quotations, approvals, purchase orders, invoices, suppliers, and related service administration is preferred
• Strong attention to detail across client information, documentation, referrals, service setup, records, reporting, and follow-ups
• Proficiency in client management systems, Microsoft Office, Microsoft Teams, cloud-based phone systems, or similar digital platforms, with the ability to quickly learn new systems and workflows
• Sound judgment and timely decision-making, balancing client needs, service quality, organizational priorities, and commercial viability
• Strong commitment to person-centered support, protecting client dignity, safety, wellbeing, rights, and continuity of care
• Professional and accountable approach to policies, role boundaries, safe work practices, reporting, escalation, privacy, safeguarding, and provider compliance
• Proactive and collaborative, with strong ownership, follow-through, stakeholder communication, and independent problem-solving
• Effective use of approved AI, automation, and digital systems to improve accuracy, efficiency, and service delivery
• Awareness of funding, budgets, resource use, provider performance, and value-for-money purchasing to support sustainable services and financial integrity
• Commitment to continuous learning, service improvement, and consistently high standards of care and client experience

Responsibilities

• Manage clinical, non-clinical, referral, and purchasing requests from initial assessment through completion, following established service coordination procedures, care plans, budgets, and approved workflows.
• Source and coordinate preferred or client-selected providers based on service area, quality, pricing, trade terms, and compliance, including provider onboarding where required.
• Use approved AI and client information to support provider searches and referral preparation, while maintaining accurate documentation and complete ticket histories.
• Confirm provider acceptance, service commencement, and key arrangements with clients or authorized representatives, escalating service, wellbeing, clinical, or safety concerns appropriately.
• Obtain competitive quotations and coordinate approved purchases, recurring client supplies, and related support services within care plan and budget requirements.
• Maintain purchasing documentation, delivery confirmations, invoices, client information, and transaction records using approved purchasing and service management systems.
• Benchmark supplier and provider rates, maintain approved pricing and trade agreements, and identify opportunities to improve value for money.
• Validate invoices against approved quotations, trade rates, and published client pricing, escalating discrepancies before payment processing.
• Coordinate clinical and non-clinical referrals, including allied health, meals, gardening, maintenance, cleaning, minor repairs, and other approved support services.
• Obtain and maintain referral documentation, medical summaries, health information, progress reports, quotations, and service records using approved templates.
• Onboard providers and suppliers, maintaining agreements, insurance, police checks, registrations, rates, service areas, expiry dates, and compliance records.
• Monitor provider compliance and performance, including responsiveness, service commencement, report quality, invoice accuracy, client feedback, complaints, and service failures; escalating concerns and support preferred-provider decisions.
• Complete new-client setup, reassessment updates, service codes, agreements, compliance records, rostering requests, referrals, and purchases using approved checklists and required timelines.
• Process service changes, suspensions, cancellations, and client exits, coordinating notifications, recurring-order cancellations, final invoice reconciliation, and record closure.
• Conduct approved monthly client check-ins and basic telephone reassessments, documenting outcomes while referring formal assessment decisions to designated care professionals.
• Support government-funded care program reassessments and coordinate reviews, appointments, and reminders for clients, representatives, and care teams.
• Follow privacy and telephone protocols, including identity and representative-authority verification before discussing client information.
• Monitor shared service coordination inboxes and system tasks, route correspondence and invoices appropriately, prioritize urgent requests, and maintain complete, accurate, audit-ready records.
• Maintain procedures, checklists, templates, and operational guides while identifying opportunities to simplify, standardize, or automate workflows.
• Protect personal and health information and comply with organizational policies, Australian privacy requirements, safeguarding obligations, and governance frameworks.
• Identify, document, and escalation incidents, hazards, risks, complaints, and other concerns through established channels.
• Complete required training, support quality and policy improvement, and contribute to accountable, collaborative service delivery.
• Provide additional administrative and service coordination support as directed by service management leadership.
• Deliver responsibilities in alignment with the strategic plan, service standards, and agreed KPIs, with performance targets confirmed following rollout and reviewed at the end of probation.

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long‑term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you.