Customer Service Representative | Hybrid | Alabang | Weekends Off | Up to PHP30K

Emapta; Muntinlupa; Hybrid; PHP 279,000 - 335,000; Full time

Benefits offered by this job

Day 1 HMO coverage with dependent

Competitive salary package

Day shift

Hybrid work arrangement

20 annual leaves

Office gyms access

Job summary

Emapta is recruiting a Customer Service Representative in the Alabang area for a hybrid schedule. The role focuses on delivering exceptional service to Australian customers via phone and online channels, leveraging your English proficiency, empathy, and accuracy to ensure smooth scheduling and patient interactions.

The successful candidate will handle inbound and outbound calls, verify eligibility, and maintain precise records while enjoying a comprehensive benefits package and opportunities for

Qualifications

• At least 3 years of relevant BPO or customer service experience.
• Excellent spoken English with clear diction and professional phone presence.
• Must live within reasonable commuting distance of Alabang and report onsite during hybrid weeks.
• Typing speed of at least 60 WPM with high accuracy.
• Strong attention to detail in capturing information and maintaining records.

Responsibilities

• Handle high volumes of inbound calls from elderly patients about appointments and services.
• Conduct outbound calls to reschedule or cancel appointments and follow up with waitlisted patients.
• Verify patient eligibility through online portals, including PRODA.
• Schedule appointments and allocate calendar resources using internal booking platforms.
• Document patient information accurately in the system.

Skills

Clear English communication

60 WPM typing

MS Office proficiency

Empathy and active listening

Tools

Microsoft Office

MiSoft

Bone Bus Calendar

Job description

Exceptional Communication Creates Customer Experiences People Remember

Our client is an established Australian health and performance organization using science-backed testing to help people better understand their bodies and make informed health decisions. Since 2006, it has delivered advanced services across body composition, bone density, fitness, metabolism, and performance. By combining technology with expert interpretation, the organization turns complex health data into practical insights that support stronger wellbeing, performance, and long-term progress.

Job Description

Strong communicators make complex customer interactions feel simple. As a Customer Service Representative, you'll use clear English, empathy, and accuracy to support Australian customers accessing science-backed health and wellness services. Ideal for experienced professionals within convenient reach of Alabang, this hybrid opportunity turns your customer service strengths into international experience. With award-winning Emapta, Top 1% talent gains long-term career stability, continuous development, work-life balance, international exposure, and meaningful opportunities to progress while delivering service that genuinely matters.

Job Overview

• Employment Type: Full Time
• Salary: PHP 25,000 - PHP 30,000
• Work Setup: Hybrid, Alabang (Alternating one week onsite, one week WFH)
• Shift: Day Shift, 6:00AM - 3:00PM PH, Weekends Off

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Hybrid work arrangement
• Prime office location in Alabang (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 3 years of relevant BPO or customer service experience, with healthcare or Australian account exposure considered an advantage
• Excellent spoken English communication, including clear diction, strong enunciation, active listening, and a confident, professional phone presence
• Must live within reasonable commuting distance of the Alabang site and be able to report onsite consistently during scheduled hybrid weeks; candidates from Muntinlupa, Las Piñas, Imus, Molino/Bacoor, and surrounding areas are strongly encouraged
• Comfortable managing frequent customer conversations while maintaining empathy, patience, professionalism, and accuracy
• Typing speed of at least 60 WPM with strong accuracy
• Strong attention to detail when capturing customer information, completing administrative tasks, and maintaining records
• Working proficiency in Microsoft Office applications
• Reliable wired high-speed internet appropriate for scheduled work-from-home weeks

Your Daily Tasks

• Handle high volumes of inbound calls from elderly patients regarding appointments and services
• Conduct outbound calls to reschedule or cancel appointments and follow up with waitlisted patients or those who missed their visits
• Verify patient eligibility through online portals, including PRODA
• Manage appointment scheduling, medical center matching, and calendar allocation through internal booking platforms, including Bone Bus Calendar and MiSoft
• Record patient medical information and responses to predefined screening questions with complete accuracy

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.